Peak time latency spikes

[#1]

How do you tell which gateway you are on? Sure I have seen it somewhere but I think I just clicked on all the obvious icons in my  account and could not see it 

[#2]

http://usertools.plus.net/@gateway/

[#3]

Thanks Kelly. No wonder I couldn't find it lol  
Edit to add: appears I am on pcl-ag02 and probably have been for last 10 days as according to my router it has an uptime of 250 hours on WAN2 PPPoE

[#4]

Back to normal again:
Tracing route to www.bbc.net.uk [212.58.244.67]
over a maximum of 30 hops:
  0  HOME-SERVER [192.168.1.100]
  1  www.asusnetwork.net [192.168.1.1]
  2  lo0-central10.pcl-ag07.plus.net [195.166.128.188]
  3  link7-central10.pcl-gw01.plus.net [84.93.249.204]
  4  xe-2-2-0.pcl-cr01.plus.net [212.159.1.12]
  5  ae2.pcl-cr02.plus.net [195.166.129.7]
  6  ae2.pcl-cr01.plus.net [195.166.129.6]
  7  ae1.ptw-cr01.plus.net [195.166.129.0]
  8  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  9    *        *        *
Computing statistics for 200 seconds...
            Source to Here  This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                          HOME-SERVER [192.168.1.100]
                                0/ 100 =  0%  |
  1    0ms    0/ 100 =  0%    0/ 100 =  0%  www.asusnetwork.net [192.168.1.1]
                                0/ 100 =  0%  |
  2    9ms    0/ 100 =  0%    0/ 100 =  0%  lo0-central10.pcl-ag07.plus.net [1
95.166.128.188]
                                0/ 100 =  0%  |
  3    5ms    0/ 100 =  0%    0/ 100 =  0%  link7-central10.pcl-gw01.plus.net
[84.93.249.204]
                                0/ 100 =  0%  |
  4    7ms    0/ 100 =  0%    0/ 100 =  0%  xe-2-2-0.pcl-cr01.plus.net [212.15
9.1.12]
                                0/ 100 =  0%  |
  5    7ms    0/ 100 =  0%    0/ 100 =  0%  ae2.pcl-cr02.plus.net [195.166.129
.7]
                                0/ 100 =  0%  |
  6    7ms    0/ 100 =  0%    0/ 100 =  0%  ae2.pcl-cr01.plus.net [195.166.129
.6]
                                0/ 100 =  0%  |
  7    9ms    0/ 100 =  0%    0/ 100 =  0%  ae1.ptw-cr01.plus.net [195.166.129
.0]
                                0/ 100 =  0%  |
  8    5ms    0/ 100 =  0%    0/ 100 =  0%  kingston-gw.thdo.bbc.co.uk [212.58
.239.6]

[#5]

Quote

Noisy?

Sudden increase in latency with increased spikes & my speed dropped fro 45 down to between 5 & 10!!! After an internal reboot I'm now on ptn-ag01 & things are back to normal. You can clearly see the "hump" in the green while I was on pcl-ag01.

[#6]

ptw-ag03. tonite playing bf3 21.40 my ping jumped from 17 to 48 - 60 for 10 mins .
no graphs running sorry

[#7]

Quote from: Kelly

Gus:  We've got a device having trouble again on your gateway.  PCL-AG07/08.   Someone is looking at it now.

I'm on PCL-AG06 and considering I've hardly been using my connection (until now), my latency/packet loss didn't look clever earlier

[#8]

Gateway ptn-ag04 attached.
The thin spikes before 8pm are specific to problems on my line only.

[#9]

have to be honest I'm not loving pcl-ag07.  Just had a very troubled Skype conversation and pingtest showed me why:

[#10]

...and the tracert test to bbc.co.uk.  The symmetry is rather spoiled by line twelve but otherwise the best you can say about it is that it's very consistent

[#11]

...and finally, when I try to run the BT speedtest I get this:
"The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
I can bring up web pages, by the way.  Any ideas what's going on?  TBB attached which if I'm honest doesn't look too bad, so at a loss to explain why the other results are so shocking

[#12]

Skype was troubling?  Drop outs?  Garbled?

[#13]

stuttering audio.  Banner appeared at the bottom of the screen advising to switch off video due to poor connection. 

[#14]

This is dreadful, I manage to get on a good gateway and it soon becomes a nightmare..

Quote

traceroute to bbc.co.uk (212.58.241.131), 64 hops max, 52 byte packets 1  192.168.2.1 (192.168.2.1)  3.701 ms  1.165 ms  4.702 ms 2  lo0-central10.pcl-ag03.plus.net (195.166.128.184)  72.139 ms  58.077 ms  89.023 ms 3  link2-central10.pcl-gw02.plus.net (84.93.249.66)  37.783 ms  40.319 ms  37.633 ms 4  xe-1-2-0.pcl-cr02.plus.net (212.159.1.6)  70.591 ms  64.327 ms  37.972 ms 5  ae2.pcl-cr01.plus.net (195.166.129.6)  49.390 ms  39.817 ms  39.258 ms 6  ae1.ptw-cr01.plus.net (195.166.129.0)  62.298 ms  46.879 ms  38.325 ms 7  kingston-gw.thdo.bbc.co.uk (212.58.239.6)  69.867 ms  37.587 ms  47.646 ms 8  * * * 9  ae1.er01.rbsov.bbc.co.uk (132.185.254.46)  46.502 ms  39.087 ms  41.105 ms 10  132.185.255.60 (132.185.255.60)  45.991 ms  53.313 ms  49.830 ms 11  virtual-vip.thdo.bbc.co.uk (212.58.241.131)  37.729 ms  37.239 ms  40.960 ms

I also get "The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider." when trying to run a bt speedtest.
I think I'll be making more use of my backup BT connection.

[#15]

what's dreadful?  What are you seeing now?