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Peak time latency spikes

leader
Grafter
Posts: 261
Registered: ‎02-02-2013

Re: Peak time latency spikes

pcl-ag03 of last night.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: Peak time latency spikes

Quote from: cihan
I've tried another socket but still no change.

I hope you were not so silly as to put it in another socket, run an immediate test and assume it hadn't changed anything (it can take a day or so for the effects of changes to become apparent).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
cihan
Dabbler
Posts: 23
Registered: ‎07-03-2013

Re: Peak time latency spikes

Quote from: jelv
Quote from: cihan
I've tried another socket but still no change.

I hope you were not so silly as to put it in another socket, run an immediate test and assume it hadn't changed anything (it can take a day or so for the effects of changes to become apparent).

Jelv, I'm an end user, not an IT technician. I just joined this forum yesterday so am not hip on jargon or how people get around speed issues. I don't know anything about sockets, and I shouldn't have to. My internet has come to a crawl and I don't know why. I assumed the suggestion of trying a new socket meant that the one I was using had become faulty, I have no idea what changes would occur by using a new one or how long they would take to come into affect.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: Peak time latency spikes

Have a read of http://community.plus.net/forum/index.php/topic,96155.0.html and then start a new topic in the Broadband and Routers forum. We should then be able to help you through checking out your line and advising on what might help.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
cihan
Dabbler
Posts: 23
Registered: ‎07-03-2013

Re: Peak time latency spikes

Quote from: jelv
Have a read of http://community.plus.net/forum/index.php/topic,96155.0.html and then start a new topic in the Broadband and Routers forum. We should then be able to help you through checking out your line and advising on what might help.

Thanks, will do.
Pomizam
Newbie
Posts: 3
Registered: ‎08-03-2013

Re: Peak time latency spikes

Hi all,
We're also having issues with our speed. We switched to PlusNet at the beginning of January. Our speed supposed to be between 10MB/s and 20MB/s. Usually around peak time it's around 6/7MB/s (which isn't very good, considering we were promised speeds of at least 10MB/S. Off peak speeds to jump up quite a bit. However, we've recently had much slower speeds the past few days.
We're on a ptw gateway, if that helps.
Is there anything we can do, or should we just wait and hope for a fix soon as possible?
shalom2010
Grafter
Posts: 982
Thanks: 3
Registered: ‎28-12-2012

Re: Peak time latency spikes

Pomizam
Newbie
Posts: 3
Registered: ‎08-03-2013

Re: Peak time latency spikes

Hi shalom2010.
I read that message just before posting. Are the CS team still collecting information from this thread?
I'm not too keen on phoning right now, as it always takes more than 30 minutes to get through to someone.
shalom2010
Grafter
Posts: 982
Thanks: 3
Registered: ‎28-12-2012

Re: Peak time latency spikes

@Pomizam, there's really little point ringing Plusnet about this issue as it's ongoing if you read all (or some!) of the 46 pages. Plusnet are monitoring the forum and give lots of helpful advice (in my opinion) during the week.
I'm afraid it's just a case of sitting tight unless you feel that your particular issue is not due to the peak time issues, in which case it's better to raise a ticket.
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Peak time latency spikes

@Pomizam
As far as we know they are collating all the information. See the first post in this thread for the sort of information they would like.
You can check Which Gateway you are on with that link. You could also run the Diagnostic Test at the BT Wholesale SpeedTester. Ignore the red pre-amble except make sure nothing else is using the Internet, and after the first result, Click Further Diagnostics at the bottom of the page, enter your phone number and run the test.
Just copy and paste the result - no need to capture the image.
Edit: If Plusnet staff are monitoring this tonight and want you to stay put whilst they check your connection through the network before you Gateway hop, I'm sure they will post. If you don't know how to Gateway hop, post back.
Pomizam
Newbie
Posts: 3
Registered: ‎08-03-2013

Re: Peak time latency spikes

Thanks for the advice Shalom and Anotherone.
I've read a few pages of the thread, and checked recommended links/tools for my connection. My BT Speed tests have been lower than what I should be getting.
Quote
Download speedachieved during the test was - 3.16 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 19.58 Mbps


One of the posts in the thread suggested only changing gateway, if the one you're one started with a specific string. I can't remember which, but since mine is different, I wasn't sure I should switch it.
Do you recommend changing it, anyway?
I've done it in the past for another ISP, so I'm assuming it's a similar process; just changing it under the router settings page?
If many people are experiencing the issue, and haven't had any luck sorting it out, then I'm guessing it's very unlikely I would be able to, either. It was just the first time having PlusNet that we've had poor service for a number of days running. It was a regular thing with our old ISP, so we were used to it.
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Peak time latency spikes

This isn't a regular thing for Plusnet, though this particular problem has been going a while because of it's complexity, it isn't a straightforward Gateway or Capacity issue.
If you check what Gateway you are on using the link provided in my previous post and run some of the tests as per the other links and post them here before doing a Gateway hop. (The red underlined text are links).
To do so, yes, log into the modem/router - see here for advice, Click Disconnect in the Internet box, wait 30 seconds and then Click Connect.
shalom2010
Grafter
Posts: 982
Thanks: 3
Registered: ‎28-12-2012

Re: Peak time latency spikes

Seems very quiet this evening on this thread. Maybe the issue is resolved. My speeds are all fine (including Usenet, first time for a week!)
rja
Grafter
Posts: 55
Registered: ‎28-01-2013

Re: Peak time latency spikes

According to my whitebox I'm down about 3Mbit/sec during tonight's peak period which is much better than the usual 40Mbit/sec drop. Early days though.
----
Might have spoken too soon. The whitebox reports website access at 2.3 secs up from a usual 0.2 sec. In fact this week that statistic has only peaked at 0.5 sec even during the congested periods. So my throughput is better but access time is worse.
----
On ptn-ag03 btw
Joopzor
Grafter
Posts: 36
Registered: ‎20-02-2013

Re: Peak time latency spikes

Really bad speed tonight


You are currently connected to gateway pcl-ag02.
This is located in City Lifeline House.

u think its ok to swap Gateways?