Forum threw its toys out of the pram!
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Re: Forum threw its toys out of the pram!
14-06-2019 5:20 PM - edited 14-06-2019 5:38 PM
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UPDATE: This is a permissions issue...
- Accessing the topic from the forum board list using the title link gives
An Unexpected Error has occurred. Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 3A7D8C62. Click your browser's Back button to continue.
- (Now) the topic runs over two pages clicking the page 1 link gives the same error
- Clicking page 2 DISPLAYS page two of the topic
- Clicking page 1 from the top / bottom bread crumbs gives the same error
Somewhere along my pre-documenting this poking around, I saw an error message of the ilk that I do not have permission to view the parent of this item - right now I cannot reproduce it.
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Re: Forum threw its toys out of the pram!
14-06-2019 5:23 PM
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14-06-2019 6:30 PM - edited 14-06-2019 6:31 PM
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Think I know what the problem is, trying to see if I can fix it.
EDIT: Now fixed.
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Re: Forum threw its toys out of the pram!
14-06-2019 6:59 PM - edited 14-06-2019 7:00 PM
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Fixed - thank you.
What magic did you apply?
If this was some odd permission issue, then can someone please have Lithium determine why the forum did not gracefully manage the condition?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Forum threw its toys out of the pram!
14-06-2019 7:04 PM
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That's what caused the issue, releasing it (and the other 6 identical messages) resolved the error.
Accounts with permissions to view the spam filter weren't adversely impacted.
I only twigged because I could see it was marked as fixed but not the fix itself.
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