Received notification of a post to a topic I'm following. Clicked the notification and could not find the post. Checked poster's details and found out it was their first post. I guess the post is being held in the spam prevention system.
In such circumstances should the post notification really be published prior to the post being released from the spam filter?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
It could also be that they hadn't yet verified their email address.
Forum Moderator and Customer Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain He who feared he would not succeed sat still
