Access to force9 mailbox/webmail

[#1]

I have a free web domain name provided through madasafish years ago that is only ever used for the email address. I have since moved to an email only account through plus net and the domain name has been working perfectly. I have noticed today that I can no longer delete any of my sent emails from Apple mail on iPhone. I have not ever had access to view the domain names email account via webmail only. Is this possible as I need to clear my sent items as I think the mailbox could be full? I can access my madasafish.com email address withouts any problems. As domain name email is now my primary mailbox I really need to get this fixed.

[#2]

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@Wolfy2 wrote:

I have since moved to an email only account through plus net and the domain name has been working perfectly.

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When did this move happen?  Plusnet have not offered email only accounts to departing customers for a long time.

Apple Mail is known to get it's knicker elastic twisted - how is it configured - POP3 or IMAP?

As for webmail access, if your domain name is hosted by Plusnet on a Force9 account, the you@yourdomain.me.uk is delivered to you@youraccount.force9.co.uk ... which you can for sure access via webmail.

[#3]

The domain name was obtained as part of my original Madasafish deal. Obviously this then swithched under the control of Plusnet who I had broadband with for many years. I then moved to BT as my broadband provider but kept a mail only account. I am not sure on the exact date for switching. When I search my domain name gives the following information if this helps:

Registrar:
        Plusnet Plc t/a Madasafish Broadband [Tag = MADASAFISH]
        URL: http://www.madasafish.com

    Relevant dates:
        Registered on: 22-Aug-2005
        Expiry date:  22-Aug-2025
        Last updated:  19-Aug-2024

    Registration status:
        Registered until expiry date.

    Name servers:
        ns1.force9.net
        ns2.force9.net

[#4]

Also currently configured IMAP

[#5]

@Townman Can I PM my email address to you if that helps?

Or should I just contact the helpline? 

[#6 · Accepted solution]

Yes, send a PM.