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Archived mailbox? Request for it to be unarchived here! (Part 2)

jandtnorris
Newbie
Posts: 3
Registered: ‎12-10-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Can’t access the ticket but I think they’ve been unarchived? Thanks
em_el
Hooked
Posts: 9
Thanks: 1
Registered: ‎28-12-2019

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Another request to restore emails please.

bravoecho75
Grafter
Posts: 40
Thanks: 7
Registered: ‎12-05-2013

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

PM answered

James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@jandtnorris - I can't see that we've sent of the request off for them to be unarchived, are you sure they're all back?
@em_el  - Are you sure the email have been archived as I can't find an automated ticket saying we have. Did you get an email from us?

@bravoecho75  - Like wise, did you get an email from us as I can't see an automated ticket?

 

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
jandtnorris
Newbie
Posts: 3
Registered: ‎12-10-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

No they aren’t back, I think they were todays emails. I don’t have any of my old ones to delete. Very frustrating. I don’t know how I’m supposed to delete them if they aren’t there to delete.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,085
Thanks: 1,708
Fixes: 498
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @jandtnorris 

I've raised the request for you now and they should be back within the hour or two

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
dt0910
Newbie
Posts: 1
Registered: ‎13-10-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Please can you unarchive my emails. It seems the warning notifications you sent didn’t go to the email address which I use. Thank you

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,085
Thanks: 1,708
Fixes: 498
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @dt0910 

That's been done for you now

Should be back within a hour or so

 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bravoecho75
Grafter
Posts: 40
Thanks: 7
Registered: ‎12-05-2013

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Yes. Subject "Important information ... " sent to primary address at Plusnet mail account. 10th July - is that too far back?
em_el
Hooked
Posts: 9
Thanks: 1
Registered: ‎28-12-2019

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

I had an automated email last Sunday 7th.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,085
Thanks: 1,708
Fixes: 498
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@bravoecho75 I'm afraid we only hold onto them for 30 days so they will most likely be gone

 

@em_el  I've raised that request for you now and hopefully they should be back in the next hour or two

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
alexpez
Newbie
Posts: 7
Registered: ‎04-09-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi,

 

Just logged into my email to see the message about it having been archived, and then found this thread. Could you unarchive my email please?

 

Kind regards,


Alex

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,085
Thanks: 1,708
Fixes: 498
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @alexpez 

That's been raised for you now and they should be restored in the next hour or two

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mattylou
Newbie
Posts: 2
Registered: ‎19-10-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

My emails were archived today due to to size of mailbox (I hadn't received the warnings). Please can they be unarchived then I will reduce the size.

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hey there @mattylou I have got these unarchived for you now and it will take around about 2 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team