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Archived mailbox? Request for it to be unarchived here! (Part 2)

Spoddywots
Hooked
Posts: 5
Registered: ‎13-05-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Very frustrated to read this! All I have had is that you can see my emails. There has been no response to my queries of last week. Please can you restore my inbox, there are some important messages there. TIA

jaevans
Newbie
Posts: 4
Registered: ‎17-03-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hello, my email mailbox (rhys********@*******.plus.com) was archived on 9th May.  Could you please unarchive the said mailbox for me so that I can clean it up and reduce the size.. 

Thanks,

James

James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@jaevans Hiya, I've sent a request off to get that sorted. https://www.plus.net/wizard/?p=view_question&id=241841755

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
Spoddywots
Hooked
Posts: 5
Registered: ‎13-05-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Seems like  a few people have requested the same as me or that their inbox be restored and have a quick response whereas my request has nor been actioned other than to comment that 'the team' can see my emails. Please see my earlier comments on this and PLEASE do something.

 

James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@Spoddywots HI, sorry for that, I've looked at the details we have for you but can't see that the emails have been archived as there is no ticket on the account stating that.  Can you PM us with your username/email so we can get the relevant account up? Cheers

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
Frogger
Grafter
Posts: 114
Registered: ‎19-09-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Help... I have been in hospital for months.

Just returned home to find email saying they have been archived. Due to lack of access

How do I proceed its a very old ***@**.force9.co.uk address.

 

Thanks

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 867
Fixes: 223
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi there, I've sent you a private message asking for some details, please drop me a reply when you can. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
geharvey
Newbie
Posts: 1
Registered: ‎03-06-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hello,

Can you please reinstate my mailbox please.

Many thanks,

Graham.

bardy
Newbie
Posts: 1
Registered: ‎03-12-2022

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, appreciate it if you would please unarchive my mailbox.

Many thanks

Ted

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,132
Thanks: 1,810
Fixes: 501
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @geharvey and @bardy 

That's been raised for you now and should be picked up soon

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jaevans
Newbie
Posts: 4
Registered: ‎17-03-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Internal ID -417207703 Reason for messaging us-Hello, my email mailbox (rhys********@*******.plus.com) was archived on 9th May.  Could you please unarchive the said mailbox for me so that I can clean it up and reduce the size..   How I can help you - Done I've sent off the request they say it takes 5 working days but will be sooner than that.

 

Hi,

It was stated above that the email mailbox (rhys********@*******.plus.com) would be unarchived within 5 working days. Unfortunately this has not happened, could you please investigate why this is the case.

Thanks.

jaevans
Newbie
Posts: 4
Registered: ‎17-03-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi,

It was stated above that the email mailbox (rhys********@*******.plus.com) would be unarchived within 5 working days. Unfortunately this has not happened, could you please investigate why this is the case and resolve if possible.

Thanks.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,132
Thanks: 1,810
Fixes: 501
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Sorry to hear this @jaevans 

I've re-raised this for you and we'll get that done for you as soon as possible 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Ian_aitch
Hooked
Posts: 9
Registered: ‎14-01-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi

My mailbox @IanHutch has been archived. Can this please be restored.

 

Thanks

Ian

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,132
Thanks: 1,810
Fixes: 501
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

That's been done for you @Ian_aitch 

Should be restored in the next few days

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team