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Archived mailbox? Request for it to be unarchived here! (Part 2)

OldMill4
Newbie
Posts: 1
Registered: ‎17-07-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Please unarchive our mailbox.
The mailbox beginning with m.
Many thanks
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,056
Thanks: 1,626
Fixes: 493
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @OldMill4 

That's been raised for you now and should be restored in the next few days

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
slamw
Newbie
Posts: 4
Registered: ‎28-06-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

has my archived mailbox been restored yet?

slamw
Newbie
Posts: 4
Registered: ‎28-06-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

I have not heard anything back and y emails have still not been unarchived.

Is there something else I need to do?

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,056
Thanks: 1,626
Fixes: 493
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @slamw 

It looks like unfortunately my colleague didn't raise the request correctly

I've re-raised it for you and it'll be picked up soon

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Christopher_L
Newbie
Posts: 1
Registered: ‎17-07-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi,

Can you please unarchive the emails from my mailbox beginning with "i"?

Thanks in advance!

Cheers,

Chris.

James30
Plusnet Help Team
Plusnet Help Team
Posts: 478
Thanks: 154
Fixes: 32
Registered: ‎19-04-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@Christopher_L  - Hi, I've raised a task for that to be done. Give it 5 working days but should be less because I've nudged it along a bit.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
dljames
Hooked
Posts: 6
Registered: ‎03-12-2019

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, can anyone help urgently as I have lost my folders, but was only at 75% use of my allocation. 

Needed urgently to get access to e-mails for a holiday next week.

Please help.

e-mail - @dljames.force9.co.uk

Thanks

 

btn
Dabbler
Posts: 24
Thanks: 1
Registered: ‎15-11-2019

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi

Please un-archive my mailbox.
Many thanks

Btn

GP5
Newbie
Posts: 1
Registered: ‎26-07-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi,

I have received a message saying that the contents of my mailbox have been archived because I hadn't accessed it for 90 days.

Please restore the archived emails to my mailbox.

Thanks

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,924
Thanks: 862
Fixes: 223
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi all, 

 

@btn my colleague raised a task for that today so please bear with us and you should have your message back within the next few days.

 

@GP5 can you send over a PM to me with your username please?

 

Adam

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
btn
Dabbler
Posts: 24
Thanks: 1
Registered: ‎15-11-2019

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Thanks Adam - is there any way of speeding this up? I have urgent emails to deal with and it’s been nearly a week and nothing has been restored.

Thanks

btn

Townman
Superuser
Superuser
Posts: 23,632
Thanks: 9,959
Fixes: 166
Registered: ‎22-08-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@btn 

In the context of a different matter, have you been receiving for weeks on end FUP warning emails that your utilisation was over 75%?  Emails are not archived until after two weeks have passed following a 100% utilisation notification.

Notifications can be found in your account's ticket system (use the link below).  The notifications note the email address which the notifications were (intended to be) sent to.

Some users have discovered that the notices are being sent to an email address they no longer use.  There have been some rare fringe cases where (apparently) the CRM did not send the emails successfully.  This scenario is under discussion elsewhere.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jritchi1
Newbie
Posts: 1
Registered: ‎01-08-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Please restore my Inbox and I'll get the file size sorted out

Thanks

John

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,056
Thanks: 1,626
Fixes: 493
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @jritchi1 

I've raised this to the right team to get your e-mails unarchived

This should be done in the next few days

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team