Archived mailbox? Request for it to be unarchived here! (Part 2)

MatthewWheeler · ‎01-01-2012

Thanks for confirming @flexitime2024

Can you send me a PM with a screenshot of the e-mail you received so I can get that restored for you?

@shona49 That's been raised for you and should be restored In the next 5 days

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

janekemp · ‎28-08-2024

Please will you unarchive my mailbox jane...p

MatthewWheeler · ‎01-01-2012

Hi @janekemp

I can't see anything regarding archiving on the account.

Have you had a e-mail stating stating it's been archived due to inactivity?

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

janekemp · ‎28-08-2024

Hi - Thanks for yours.

Yes an email "Important information regarding your email account" from "support@plusnet" dated "2024-08-18 03:04" appeared in in my mailbox because "You are receiving this message as your mailbox has not been accessed since: 2024-05-15 18:02:46"

I should be very grateful if you would restore this archived mailbox, please.

Many thanks

jk

adamwalker · ‎27-04-2007

Hi @JK, mind sending me a PM with a screengrab of the email please? I'll just need that so I can raise a request for that for you.

Adam

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team

Townman · ‎22-08-2007

@adamwalker

Did you mean @janekemp rather than a JK ?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

JoeTWO · ‎31-08-2017

Hi I guess my inbox must have hit the magic 1GB! Please could you unarchive my mailbox beginning with "esa" - I'll have a good old clear out.

Cheers,

Joe.

Townman · ‎22-08-2007

Have you been receiving warning emails for a few weeks?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

JoeTWO · ‎31-08-2017

I don't actually think so - I have a filter for stuff from plusnet, so I would have expected the reminders to have appeared next to the billing messages in my inbox...

JoeTWO · ‎31-08-2017

I just fired up Thunderbird yesterday, and it started complaining that it couldn't find any folders, so I searched for 'Plusnet missing emails' and this thread came up...

Townman · ‎22-08-2007

@JoeTWO wrote:

I don't actually think so - I have a filter for stuff from plusnet, so I would have expected the reminders to have appeared next to the billing messages in my inbox...

Can you please log into the user portal and check your tickets - use the link below.

If your mailbox has been archived, there will be (closed) tickets there detailing the historic warnings and the final act. There have been some hints that some people have not received ticket generated emails.

Also check the mailbox using Webmail ... just in case something has gone squiffy with Thunderbird.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

JoeTWO · ‎31-08-2017

Ah, thanks, yes I've got several tickets I was unaware of asking me to trim my inbox, and one dated 5th September saying they would now be archived.

I didn't get any emails when the tickets were created though...

wynguitar · ‎09-08-2024

Please could I have my mailbox unarchived again? Whilst I downloaded my emails I hadn’t realised that I need to delete them…so I’ve lost some later emails. Thank you.

MatthewWheeler · ‎01-01-2012

Hi @wynguitar

That's been raised for you and should be restored within 5 working days

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

JoeTWO · ‎31-08-2017

Hi please could I have my email unarchived too? The account starting with 'esa' is probably the most important one.

I did get an number of tickets in the user portal (which I never have reason to visit!) but I didn't get any actual emails warning me that I needed to clear some space.

Ta,

Joe.