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Archived mailbox? Request for it to be unarchived here! (Part 2)

safcdl16
Hooked
Posts: 6
Thanks: 1
Registered: ‎18-07-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Good morning,

 

Can I have my archived e mails (02/02/25) restored, please?

 

Thanks.

 

Safcdl16.

Marsh
Plusnet Help Team
Plusnet Help Team
Posts: 138
Thanks: 166
Fixes: 14
Registered: ‎18-11-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hey @safcdl16,

I've raised the request to unarchive your mailbox I should have an update within 5 working days. However, upon reviewing the account, I don't see any notifications indicating that the mailbox was archived due to it being over the capacity limit (1GB). Was these archived due to inactivity?

If this post resolved your issue please click the 'This fixed my problem' button
Josh
Plusnet Help Team
safcdl16
Hooked
Posts: 6
Thanks: 1
Registered: ‎18-07-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Thank you.

Pkeeling
Newbie
Posts: 3
Registered: ‎10-10-2021

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Good evening, can you please restore all my mail boxes asap, I have children with additional needs and you have removed emails I need to respond to urgently,
All the best
Penny
Marsh
Plusnet Help Team
Plusnet Help Team
Posts: 138
Thanks: 166
Fixes: 14
Registered: ‎18-11-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hey @Pkeeling,

I have submitted the request so we can unarchive your mailbox please allow up to 5 working days for this to be actioned.

If this post resolved your issue please click the 'This fixed my problem' button
Josh
Plusnet Help Team
PChatwin
Newbie
Posts: 1
Registered: Monday

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi

I just checked my email and it was archived back in February. Please can it be restored?

Marsh
Plusnet Help Team
Plusnet Help Team
Posts: 138
Thanks: 166
Fixes: 14
Registered: ‎18-11-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hey @PChatwin,

I have raised the request please allow up to 5 working days for this to be actioned once I have an update I will be in contact via an open ticket on your account.

If this post resolved your issue please click the 'This fixed my problem' button
Josh
Plusnet Help Team
Dcom
Newbie
Posts: 1
Registered: Wednesday

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Please unarchived my emails. Thanks  

BrianF123
Newbie
Posts: 2
Registered: Thursday

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hello, my Plusnet emails were archived last night. I did have warnings that they were approaching the limit, but thought I had then deleted some to make space - clearly not!!!!.  Can you let me know what the process is or whether you need more information to make it happen. Many thanks

LexLex2020
Plusnet Help Team
Plusnet Help Team
Posts: 87
Thanks: 126
Fixes: 9
Registered: ‎18-11-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@Dcom - This has been done for you, emails should be archived within the next 5 working days. Usually sooner.

 

@BrianF123 - I can see you spoke with an agent today who raised this for you, or at least I think you did. Regardless this was raised and should be unarchived within 5 working days too.

Usually the mistake people make when deleting emails is not also deleting them out of your deleted items box after deleting them the first time, and other forgotten mailboxes.

As long as you are doing this you should be golden.

If this post resolved your issue please click the 'This fixed my problem' button
Lex Keehner
Plusnet Help Team
BrianF123
Newbie
Posts: 2
Registered: Thursday

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Thanks so much for the responses - very re-assuring. First job when the emails are un-archived is to do some serious housekeeping Smiley