Archived mailbox? Request for it to be unarchived here!

[#1]

Thanks for your post @gransha 

I've just raised an unarchive request now and you should see your mail restored within 3 working days.

Let us know if there are further issues or anything else you'd need help with.

[#2]

Hi, I requested my emails to be unarchived a few weeks ago, which they were and I down loaded them to my email account on my laptop as advised.  Went to look at my emails on the Plusnet webmail this morning and all of my emails from the 15th of July 2021 (for the last few weeks) have disappeared.  Can you help please?

Many thanks. 

[#3]

Hi @jimtheboss

I've raised a task to unarchive your emails again which should be done within 3 working days.

Once you've got your emails back and you've downloaded what you want to your laptop, I'd recommend going into webmail to delete anything remaining there you'd want to remove and then empty the deleted items folders afterwards.

[#4]

Hi my inbox has been archived (username on Force9 brand). Mailbox begins with M. Please can you restore this for me. Thanks

I think my Sent items might have been archived too from the same mailbox, as they dissappeared at the same time from my IMAP folders.

PM me if uncertain.

Thanks

[#5]

Hi, not sure if you can help, but we have a mailbox starting with "Ha***" (as a + on the main address) whose inbox contents go back only 2 years.  Is there any chance of getting old emails restored?

[#6]

Hi @emardee

Thank you for reaching out and welcome to our online Community Forum, Please try to keep an eye on your inbox usage to prevent emails from being archived in the future. A handy tool would be to use a third party client (IMAP) to download emails to your device once they've been opened. You'd then be able to remove them from webmail and save space. I've now raised a task with our NetOps Team to have the emails in the specified inbox unarchived.

Hi @andrewr123, thanks also for reaching out. Unfortunately, our Team work with snapshots, which override one another on a week by week basis, so we wouldn't be able to restore these.

[#7]

Thank you for looking into this; I realise it was a bit of a long-shot

[#8]

No problem @andrewr123, but if we've archived your mail in the last 30 to 60 days, we'll be able to restore them for you. 

[#9]

Hi

Would you please release my archived e-mails.

The e-mail address is as per my profile.

Thanks

[#10]

Thanks for your post @deadletter and welcome to our Community Forums.

From what I can see we haven't archived your emails. Are you meaning your emails have been archived as you've not accessed your mailbox in a while or you believe you've gone over the 1GB quota?

[#11]

Sorry, I should have been more explicit, it's due to me not accessing my

inbox for a while.

[#12]

Ah OK. Can you drop me a private message Here with the email we've sent?

We'll then raise with our NetOps team to unarchive, assuming we sent the email within the last 90 days. 

[#13]

Please restore/unarchive my primary mailbox. I am now actively using it.

[#14]

Good morning @Brimo

With the account associated with your Community Profile, I can't see any comms stating that the mailbox has been archived. Have you received such emails at all? If so, can you provide me with the Question number?

[#15]

Adam,

If the mailbox was archived due to not being accessed then there is no foot print in the ticket system.