Archived mailbox? Request for it to be unarchived here!

[#1]

I'm aware of that @Townman

Let's see what the user comes back with and we'll follow this up.

[#2]

No there was no ticket or issue number, just the following email:

Username: [Removed]

You are receiving this message as your mailbox has not been accessed since:

2020-02-28 12:46:24

We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.

To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.

If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:

https://portal.plus.net/

We will only keep archived email for a limited period of time, after which it will be permanently deleted.

Kind regards,

Plusnet customer support

https://portal.plus.net/

Moderators Note: Personal information removed

[#3]

Thanks for getting back to us with this info @Brimo. I've raised a request to unarchive your mailbox and will update you once we've heard back from the relevant team.

[#4]

Thanks very much.

[#5]

Can you please restore my archived catch-all mailbox? I think it has been archived anyway; I just noticed today that all emails earlier than 9th May were missing. I have checked all my devices and can't find anything set up to use POP3.

Thanks.

[#6]

Good morning :@Zel1

A task has now been raised to have these emails unarchived. Please ensure that your mailbox remains below it's storage limit to prevent this happening again in the future.

[#7]

Please would you restore my inbox which has been archived - I will then take action to bring its size down.  Thanks.

[#8]

Good morning @prgill

Task has been raised, just allow around 3 working days for this to be actioned by or team.

Enjoy the rest of your day

[#9]

All sorted @prgill 

Check your inbox in a few hours and let us know if you're having any issues.

[#10]

Thank you - sorted

[#11]

Thanks for confirming @prgill, please just get back to us should you have any further queries. Hope you have a good weekend!

[#12]

Please can you unarchive my mailbox. I really didn't expect the whole mailbox to be deleted! Couldn't you just set it so that it large or old emails are deleted? And a 1GB mailbox  really isn't that big these days. Guess I need to use Gmail and O365 email more, which makes me wonder why I still use Plusnet at all.

Cheers

Tony

[#13]

Hi @tonyandangela, thanks for getting in touch. I am sorry that all your mail was unexpectedly archived. I have now sent off a request for this to be unarchived for you. Due to being Saturday, this request may not get picked up until after the weekend. I'm sorry for the inconvenience caused in the meantime.

Please just get back to us should you have any further queries.

[#14]

I havre just set up Plusnet on a new M1 iMac and soon after thsi noticed that all of the sub folders I had set up for my inbox have disappeared. They had very low volumes and nil in some cases but can these please be restored.

[#15]

Hi @arthurmilton,

Have you checked to see if this sub folders are still available on the old device? If not, are they available on the webmail portal?