Archived mailbox? Request for it to be unarchived here!

[#1]

Thank you @Townman, and @BrigitteW for your responses.

@BrigitteW we just need this request confirming on the account, as our NetOps Team will look at this when restoring the account. Please respond to the open ticket that I've just created, confirming that you'd like the account restoring as Mail Only, once it's closed on the 29th.

Give me a nudge on here once you've responded if that's okay.

[#2]

@adam945 

Ace move Adam ♣️ 🌟 - the ticket will save the need telephone COTS and "negotiate" email retention.

"Doing you proud" here, better than "That'll do"!!!

[#3]

Hi Adam, I have gone into the member centre and can only find a question from you, is this what I need to respond to, and how do I do it, the only place I can see is at the bottom where it states add further details, sorry.

[#4]

That's were you do it!

Add further details - affirm that (at the point of closure) you want the account resurrecting as a free email only account.  Net Ops will then be assigned the task in their work queue when the account closes.

[#5]

Thank you, and thank you to everybody that has helped me to get to this point, especially bearing in mind it is the holiday period. 😁

[#6]

Hi Adam, I have now responded, that you all for your help and patience.

[#7]

No problem at all @BrigitteW 

I've just seen your response, and have now popped the ticket on hold until 29/12/2021 for when the account closes. Once it has, I'll get the task raised to have it restored as mail only

Once it's been restored, our NetOps Team will make us aware of any emails that can be restored, I'll be in touch.

[#8]

Thank you very much Adam for your assistance, look forward to hearing from you. 👍

[#9]

No problem at all, I'll be in touch once I have a response from NetOps

[#10]

Hi I'd like one of my mail boxes dearchived please as it's my daughters and has soem very important information in it (including exam dates etc for January).

The directory involved is the one beginning with em

Not sure if my user name is shown here as the web site is a bit mess but its dinalt

Please can you action this ASAP as she desperately needs this information - once she has her mail back I'll archive her stuff and see if i can trim it down.

Thank you

[#11]

Thanks for your post @Dinalt and welcome to our Community Forums.

I've raised a task with our NetOps team now and we'll unarchive your daughters emails as soon as we can, though it can generally take up to 3 working days. Let us know how it goes. 

[#12]

Hi Gandalf,

Sorry to be a pain but my daughter is a doctor and needs some of the information urgently  - I know it's her fault for not archiving herself but I think she thought the mailbox would be trimmed instead the whole thing was deleted - she has no email before 7pm yesterday. If I can get access to the emails before she returns to work I'll sort out an archive for her but she needs some fo the emails ASAP.

Thanks again

[#13]

Hi,

We are also switching Broadband tomorrow and wish to switch to an email only account. I have been posting via the "Email only" thread and John (Jab 1) has been responding. I have also been in touch with the contact centre and understand a note has been put on our account and I am about to change the contact email address in the member centre to a non-plusnet address. I have three active email addresses (l**e, l***l and i**c) which I wish to retain. I thought I would mention here as well to make sure all the dots are joining up.

Best Wishes

Lone

[#14]

Hi @Dinalt

Appreciate what you've said and we'll get those emails unarchived as soon as possible, but to set expectations we're heading into a bank holiday weekend soon, so it may be next week before the right team takes a look at the request. 

They're busy folk and can't pick up a task we raise instantly unfortunately. Really sorry for the inconvenience. 

[#15]

Thanks for your post @LoneBee

I can see we've logged your request on your account and we'll put you on an email only account as soon as we can once your broadband's moved to another provider. Initially your account will be closed but we'll reactivate it to "Plusnet Mail"

This can generally take 3 to 5 working days and once completed, you'll need to go to Manage My Mail at plus.net/email to recreate your email addresses and email settings. After you've done this, if you've lost emails that were in your mailbox at the time your account was cancellation, let us know and we can restore them back for you. 

I'd note though that if you're sent an email during the time between your account being closed and the email address recreated, that'd bounce back to the sender and we wouldn't be able to recover it as it wouldn't reach us.

Let us know how it goes.