Archived mailbox? Request for it to be unarchived here!

[#1]

Same  here.

Why isnt there an automatic process?  rather than just waiting until someone reads/responds to this thread?

[#2]

@floweryfield  They will get to you, but forum support staff are a little stretched at the moment.

@toolateforaname See above. The reason there isn't an automatic process is because of the way the system was originally set up, and I doubt they will be making any changes, as there are strong rumours that the PN brand email service is likely to be discontinued in the nearish future, Note I said 'rumours' - this is only the way it is being seen by those of us with long experience and a 'feeling' for what the future holds.

[#3]

The problem with an automated restoration is that no one would bother to reduce their file store usage, they’d just restore, carry on for a few weeks until the next “you’ve been warned enough” event.

[#4]

A good point, @Townman . Be good if the OP(s) responded though - I quite often feel like I'm talking to myself.

[#5]

You feel like you're talkinig to yourself after someone doesn't reply within an hour?

[#6]

Interesting perception on expectations here …

Users receive a weekly notification that they are using 75% or more of their storage allocation. Having reached 100% or more, they receive at least two further warnings at one week intervals. If the issue has not been sorted after a further 7 days the mail is archived.

When it all then goes pear shaped, a response is expected within an hour? On a community forum where the majority of advice comes from fellow customers.

Staff will pick this up directly, and raise a task to have the mail restored. That might take 2-3 days.

[#7]

Mine was archived for not being used.   
I'm not expectiing a response within an hour.   

The point is that this is a regular issue and there is no real way to action it other than posting on this forum.  I dont see that as a great service from plusnet.   obviously just my expectations.

[#8]

Can my mail be restored please. I have already asked on twitter but have had no response, not sure if this is down to PN or current turmoil at Twitter! In particular the mailbox beginning ro..... Thanks

[#9]

@toolateforaname please can you pop me your username over via PM and I will get it sorted for you

@floweryfield I have raised a task to get it sorted for you. @davrosnatcha I can see this has already been picked up twitter for you.

[#10]

Thanks @willcutforth 

P.S. I saw the request "If this post resolved your issue please click the 'This fixed my problem' button".  I may be missing the obvious somehow but ...... what button?

[#11]

@willcutforth P.P.S. mailbox beginning with j - the notion of multiple mailboxes is something I'm only just coming to understand...

[#12]

@Townman 

>Users receive a weekly notification that they are using 75% or more of their storage allocation.

>Having reached 100% or more, they receive at least two further warnings at one week intervals.

>If the issue has not been sorted after a further 7 days the mail is archived.

FWIW - the warnings don't go to the mailbox with the problem, in my case it went to a postmaster mailbox that I was barely aware of the existence of, certainly hadn't seen for many years.  So the first I was aware was the point the mail disappeared.  Even then it required some detective work as the 'we've archived your mail' message also didn't go to the mailbox with the problem.  Maybe that's something you could feed back?

>When it all then goes pear shaped, a response is expected within an hour? 

Not sure who that was aimed at, but if it was me, my follow up was days later, not hours, and was an enquiry, not a complaint.

>On a community forum where the majority of advice comes from fellow customers.

This particular section of the forum is of course explicitly for communicating with staff to request to have archives restored - as is outlined in the first post.

[#13]

For clarification, it is not a single mailbox which has an issue, but it us the total utilisation of the file store. A user is obliged to monitor the mail address nominated for service messages. A user can nominate an additional address for such notices in the account settings within the member centre.

[#14]

Good morning,

Please could you un-archive my mother's mailbox. I'm sorry this has happened again.

She claims she is deleting mails and trying to keep the size down, but obviously hasn't managed to (she's 89 but quite tech savvy).

Her email address Is

Moderator note: Moved to an area available only to Plusnet staff

Thanks,

Jon

(her son)

[#15]

Hey @JonP1,

Thanks for reaching out to us and that's not an issue at all I've logged the request now, I'll let you know once it's been picked up!