Archived mailbox? Request for it to be unarchived here!

[#1]

Yes haddnt realised it had been that long, just setting up an email program to make it easier to check them again.

[#2]

Hello,

I would like my wife's mailbox to be un-archived please.  Its the mailbox beginning with the letter P. and the only one (I think) that has been archived.

Thanks,

Mike

[#3]

Please restore the emails for my @mp… account.  See 827 & 828, which suggests that they should have been restored – but they haven’t.  The confusion may be due to the fact that the email account which has been archived was attached to an old Plusnet broadband account.  I have now logged in to this forum with my old profile, with the relevant email address in the settings.  I will edit the emails once they are restored.  The emails must have been archived around 23/2/23.

[#4]

@MrMike12 I can see this has been raised to our higher level escalations team who have actioned this for you.

@MPaget I have raised this and it will be sorted in the next couple of days.

[#5]

My email  address <redacted>.plus.com has been archived - according to a message I have received.

Apparently I need to raise a ticket in order to get them back. This forum appears to be the only way to do it!

Thanks!!!!

Moderators Note: Personal information removed but still visible to Plusnet.

[#6]

Is this due to you not accessing the mailbox for 90+ days, or due to exceeding the 1GB capacity ?

[#7]

They have been archived baecuse I didnt access them for 90 days. 

[#8]

OK - one of the Help Team will pick this up and action it for you soon.

[#9]

I need my emails un-archived. I also took 2 years of emails off the server yesterday and put them into mailboxes on my computer, which should have taken me well below the 1GB limited so can you let me know how big my email archive is now?

[#10]

Thank you!

[#11]

@hambone - Are you able to let me know when you received the email letting you know your emails were archived? 

@JonnyRag - I've now sent this off for your emails to be unarchived, this will be sorted out within 3 working days. To be honest, at the moment you're well below the 1GB with 15MB being used. 

[#12]

The email arrived this morning (15 March)

[#13]

Hello, my emails appear to have been archived today.  Could someone in Plusnet unarchive them for me please and I will download them from your servers. 

Many thanks in advance.

Jim

[#14]

Hi @jimtheboss 

I've raised this to the correct team to get this unarchived for you

[#15]

Hi, 

Thanks for the update, I started getting new emails around 8am yesterday but emails from the 22/1/23 up to 8.00am yesterday are missing.  

Many thanks.

Jim