Deleted emails
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Deleted emails
Deleted emails
30-10-2023 6:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I have somehow deleted my emails. I’m not very good with tech but they are not in my deleted folder either.
Is there any chance that a snapshot could be restored please?
They were deleted this morning 30/10/2023.
Thanks
Re: Deleted emails
31-10-2023 7:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Arthur38 how do you have your emails set up? is this via imap or pop3
have you checked webmail directly to see if the emails are still in there?
Re: Deleted emails
31-10-2023 8:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your reply. It is imap. I access them on my iPad. I have logged in to webmail but they are not there in inbox or deleted.
Re: Deleted emails
31-10-2023 8:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your reply. It is imap. I access them on my iPad. I have logged in to webmail but they are not there in inbox or deleted.
Re: Deleted emails
01-11-2023 10:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you look at the email settings for the account on the iPad -> advanced ... under Mailbox Behaviours, where is "Deleted Mailbox" pointed to?
Note: iOS calls an email folder a "Mailbox" which is somewhat confusing.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Deleted emails
02-11-2023 7:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It shows as ‘trash’ on server.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page