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Deleted emails

Arthur38
Newbie
Posts: 4
Registered: ‎30-10-2023

Deleted emails

Hi,

I have somehow deleted my emails. I’m not very good with tech but they are not in my deleted folder either.

Is there any chance that a snapshot could be restored please?

They were deleted this morning 30/10/2023.

Thanks

5 REPLIES 5
ClaudiaG23
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 361
Fixes: 25
Registered: ‎02-05-2023

Re: Deleted emails

Hi @Arthur38 how do you have your emails set up? is this via imap or pop3

 

have you checked webmail directly to see if the emails are still in there? 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Arthur38
Newbie
Posts: 4
Registered: ‎30-10-2023

Re: Deleted emails

Thanks for your reply. It is imap. I access them on my iPad. I have logged in to webmail but they are not there in inbox or deleted.

Arthur38
Newbie
Posts: 4
Registered: ‎30-10-2023

Re: Deleted emails

Thanks for your reply. It is imap. I access them on my iPad. I have logged in to webmail but they are not there in inbox or deleted.

Townman
Superuser
Superuser
Posts: 23,961
Thanks: 10,164
Fixes: 174
Registered: ‎22-08-2007

Re: Deleted emails

If you look at the email settings for the account on the iPad -> advanced ... under Mailbox Behaviours, where is "Deleted Mailbox" pointed to?

Note: iOS calls an email folder a "Mailbox" which is somewhat confusing.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Arthur38
Newbie
Posts: 4
Registered: ‎30-10-2023

Re: Deleted emails

It shows as ‘trash’ on server.