Email Settings is missing
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Re: Email Settings is missing
07-04-2022 7:59 AM
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Just to confirm, this problem's in the workstack of our dev teams to fix, but I can't provide a timescale.
I'll keep an eye on it though and I'll post back when I've got something to share.
Re: Email Settings is missing
10-04-2022 9:17 AM
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I also have the issue of no access to the email settings from the broad band account portal.
Re: Email Settings is missing
10-04-2022 9:18 AM
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Thank you I was able to use the link to access the email admin page.
Re: Email Settings is missing
11-04-2022 10:31 AM
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@Gandalf I am also an "email only" customer too, this is what our portal looks like.
1. The "Loading your products" rotates for ever and does not progress. ( same in Firefox and in Edge )
2. Our contract is not for Broadband or Line Rental.
3. The link to manage Email is missing (in both Firefox and Edge)
Re: Email Settings is missing
11-04-2022 9:17 PM
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We’re actively working on fixing a couple of issues with the new style of member centre, namely the missing manage my email button, and wrong contract start/end dates for those who have broadband/phone with us.
Let’s see how things look when those issues are sorted.
Thanks for flagging though @PhilipHeyes
Re: Email Settings is missing
04-05-2022 10:25 AM
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Re: Email Settings is missing
04-05-2022 10:34 AM
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@Gandalf email link looks good from where I'm sat after testing a few of my non-subscription accounts 👍
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Email Settings is missing
04-05-2022 10:51 AM
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@Gandalf just checked my a/c and today I can access the email settings. Thanks for the update.
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