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Email Settings is missing

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,676
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Registered: ‎21-04-2017

Re: Email Settings is missing

Just to confirm, this problem's in the workstack of our dev teams to fix, but I can't provide a timescale.

I'll keep an eye on it though and I'll post back when I've got something to share.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
PhilipHeyes
Grafter
Posts: 25
Thanks: 12
Registered: ‎10-11-2021

Re: Email Settings is missing

I also have the issue of no access to the email settings from the broad band account portal.

PhilipHeyes
Grafter
Posts: 25
Thanks: 12
Registered: ‎10-11-2021

Re: Email Settings is missing

Thank you I was able to use the link to access the email admin page.

PhilipHeyes
Grafter
Posts: 25
Thanks: 12
Registered: ‎10-11-2021

Re: Email Settings is missing

@Gandalf  I am also an "email only" customer too, this is what our portal looks like.

1. The "Loading your products" rotates for ever and does not progress. ( same in Firefox and in Edge )
2. Our contract is not for Broadband or Line Rental.
3. The link to manage Email is missing (in both Firefox and Edge)

PN Capture.JPG

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,676
Thanks: 10,300
Fixes: 1,607
Registered: ‎21-04-2017

Re: Email Settings is missing

We’re actively working on fixing a couple of issues with the new style of member centre, namely the missing manage my email button, and wrong contract start/end dates for those who have broadband/phone with us. 

Let’s see how things look when those issues are sorted. 

Thanks for flagging though @PhilipHeyes 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,676
Thanks: 10,300
Fixes: 1,607
Registered: ‎21-04-2017

Re: Email Settings is missing

Happy to confirm this problem is fixed so the manage my email link should now be showing in the Manage Account tab. Smiley

Could you guys check for me? Cheers

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,930
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Registered: ‎04-04-2007

Re: Email Settings is missing

@Gandalf email link looks good from where I'm sat after testing a few of my non-subscription accounts 👍 

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

PhilipHeyes
Grafter
Posts: 25
Thanks: 12
Registered: ‎10-11-2021

Re: Email Settings is missing

@Gandalf just checked my a/c and today I can access the email settings. Thanks for the update.