Emails / Domain Name stopped working

MarkGbrs · Monday

Hi

My email address has stopped working and I am being told that our domain name has expired. The below message is what people get when they try to email me.

Your message couldn't be delivered. Despite repeated attempts to deliver your message, querying the Domain Name System (DNS) for the recipient's domain location information failed.

Any help greatly appreciated as it is the only email the office has and has been down for over a week now.

Thanks

Townman · ‎22-08-2007

Which email brand is this connected to please?

@Marsh / @LexLex2020 - are you able to assist please?

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MarkGbrs · Monday

What do you mean when you say brand?

plusnettony · ‎24-07-2014

Can you DM me (or one of the people tagged) your username and the email address please?

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Tony T
Plusnet Help Team

Townman · ‎22-08-2007

Plusnet runs several email services (aka brands) which have quite different characteristics - Plusnet / Force 9 / Free online and the MAAF / Brightview group.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.