Emails sent to gmail account undeliverable

[#1]

Still looking for help/solution to this issue....?

[#2]

@JohnS1 

Your Outlook settings are they setup similar to this?

https://ibb.co/5jLQ5Bn

When you created your Account Name in outlook does it match exactly your email address for Plusnet?

[#3]

@JohnS1, just to update after I passed the details you've private messaged me across to NetOps. My colleague in the team has identified a potential issue and he's investigating further. As soon as I know more I'll let you know.

[#4]

@JohnS1, as a further update, my NetOps colleague has advised that for your type of account, there isn't what's known of as a "SPF record" showing, so Google are rejecting the emails as spam. He's raised a change to create the record as soon as possible. I can't give you a timeframe at this stage but will let you know when I know more. 

[#5]

Hi, I have been having the same problem - I have posted about this on the thread. Emails from username@felixe.globanet.co.uk go to gmail accounts ok but those from ****@username.globalnet.co.uk bounce back. Can you help?

[#6]

I am still following this thread that I initiated many months ago. I am still having the problems described and it does sound at last that a solution is in the offing. I have had to set up a gmail account as a work around and will probably end up migrating fully to that 

[#7]

@JonoH - do solutions in another domain have a relevance here?

[#8]

Hey all,

For those who are getting bouncebacks when emailing Gmail addresses, which brand of email address do you have? For example, Plusnet, Force9, Globalnet etc.

[#9]

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@Spruce01 wrote:

I am still following this thread that I initiated many months ago. I am still having the problems described and it does sound at last that a solution is in the offing. I have had to set up a gmail account as a work around and will probably end up migrating fully to that 

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Would you be able to private message me the full bounceback you receive when emailing a Gmail address from your Globalnet account? If possible, could the bounceback be within the last 48 hours? 

[#10]

Hi, I am not sure how to pm you but hope this suffices. This is from this morning from my globalnet account  john@*******.globalnet.co.uk to my own gmail account..

      This is an automatically generated Delivery Status Notification.     

Delivery to the following recipients failed permanently:

   * *********@gmail.com

Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** j******@gmail.com ??:?? This message was created automatically by mail delivery software on the server .

[#11]

Heya, is that all you've received? I'd ideally need a full unredacted copy of the bounceback. It's normally a lot longer. 

If you click here you'll be able to PM me.

[#12]

@JohnS1, the SPF record has now been added for your type of account.

Could you try emailing some Gmail addresses and let me know how you get on?

[#13]

I tried as well just now and it bounced back immediately.

[#14]

@Spruce01

Thanks for trying! From what we can see there's no SPF or DKIM record set for the username.Globalnet domain, so I've raised a NetOps task to investigate further. The change we'd done was for a Dialstart type of account. 

We're not 100% confident that this will fix the issue, but it certainly seems a step forward in the right direction. 

[#15]

Hi, I am globalnet

regards and thank you