Frustrations of Getting Plusnet Emails via Outlook

[#1]

I spent several early morning hours trying to get Plusnet emails via Outlook (IMAP). I either get login error when Outlook tests the settings or the server times out.

I'm using the settings on this link https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

and are setting via control panel on Windows 10.

Help!

[#2]

Try
https://community.plus.net/t5/Email/setting-up-Outlook-2019-for-first-time/td-p/1690570

[#3]

I have tried several settings the best one being as in pic below, this just gives server timeout. Using office 365

[#4]

The outgoing server requires STARTTLS as well as the incoming server.

[#5]

The email setup help page is deeply confusing - I have made multiple requests for it to be corrected.

Incoming - imap.plus.net port 993 encryption TLS/SSL

Outgoing - relay.plus.net port 587 encryption STARTTLS

Outgoing server should use authentication - same login details as the inbound server.

[#6]

@Townman I have tried your suggest settings and are still getting server timeout even if I set timeout for max period 10 mins.

[#7]

Unless there is a queued email with a massive attachment (check all folders) then I’d look towards a connectivity issue. Is the rest of your internet activity working without issues?

What else is using your internet concurrently?

Other than a time out, is Outlook connecting to the server - can you query the IMAP folder structure?

how many emails are there in the inbox (use webmail to inspect).

[#8]

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@Townman Have put my responses in blue to the points you raised.

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@Townman wrote:
Unless there is a queued email with a massive attachment (check all folders) then I’d look towards a connectivity issue. Is the rest of your internet activity working without issues? All working fine.

What else is using your internet concurrently? 2x mobile phone,  Amazon Fire Stick & Laptop I'm trying to set 

Other than a time out, is Outlook connecting to the server - can you query the IMAP folder structure? How do I do this as Microsoft instructions are not too clear.

how many emails are there in the inbox (use webmail to inspect). Inbox 84; Drafts 9; All other folders empty

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I also use Thunderbird with POP3 and that has no problems downloading emails

[#9]

Anyone should I be logging my issue with Plusnet support?

[#10]

I would say not - they do not as a rule have dedicated staff for this . @Townman probably has more knowledge of this kind of thing than the whole of the PN support team.

[#11]

@Intcomp 

This is what your settings should look like...

Username:

• Default mailbox - <plusnet_account_id>
• Secondary mailbox - <plusnet_account_id>+<mailboxname>

Query IMAP folders...

• Right click on the inbox folder in the left hand panel
• Click "IMAP folders..."
• Click the QUERY button
• Click OK

Can you confirm that the account sets up without any issue in Outlook365?