Hotmail & Gmail issues

[#1]

My emails to friends with either hotmail or gmail accounts are not being received.  With gmail, I get a bounce back, with hotmail I get nothing, the emai appears to be lost in the ether.

[#2]

What does the bounce-back say? FYI, Gmail/Hotmail are notorious for rejecting valid mail.

[#3]

Gmail bounce back states

      This is an automatically generated Delivery Status Notification.     

Delivery to the following recipients failed permanently:

   * ********@gmail.com

Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** ********@gmail.com ??:?? This message was created automatically by mail delivery software on the server .

[#4]

Which suggests to me that the address does not exist - are you sure it is correct?

[#5]

Yes, it exists. Even when I reply to a meesage from a gmail or hotmail account they still don't get the reply.

[#6]

OK, sounds strange, and beyond my pay grade.

@Townman , @MisterW ?

[#7]

Thanks John

Maybe something to do with it being a freenetname account.

[#8]

@the_mog I've tagged a couple of people with more knowledge than me - lets see what they say.

[#9]

@the_mog 

if you look further down the bounce message is there something like

Final-recipient: rfc822; [GMAIL ACCT]
Diagnostic-Code: smtp; 550-5.7.26 This mail is unauthenticated, which poses a security risk to the

 Are you sending from a <name>@freenetname.co.uk or are you using your own domain address e.g <mailbox>@mydomain.co.uk ?

[#10]

I'm using my own domain address.

*****@***.org.uk

[#11]

@the_mog in that case you have a problem!.

Basically you need to investigate moving your domain to another hosting provider.

Have a read through this thread https://community.plus.net/t5/Email/All-emails-to-Gmail-bouncing-from-Freenetname/td-p/1925238

Post back with any questions...

[#12 · Accepted solution]

I've just tried emailing a gmail account using ****@freenetname.co.uk and that has worked.

I would rather not move my domain at the moment, so I'll just use the freenetname address when emailing gmail and hotmail accounts.

Thank you very much for your help.

Regards

Mog