cancel
Showing results for 
Search instead for 
Did you mean: 

How to change f9 email passwords

WiltshireWay
Newbie
Posts: 1
Registered: yesterday

How to change f9 email passwords

Hi

I have some f9 email addresses which are still actively used by family members despite being very old. I would like to change the password on them but there's a problem.

I have three emails of the form

<user1>@<account>.f9.co.uk

<user2>@<account>.f9.co.uk

<user3>@<account>.f9.co.uk

The email settings are configured with the following user names in the server settings:
<account>+<user1>

<account>+<user2>

<account>+<user3>

I have been in to the plusnet member login, https://www.plus.net/member-centre/login, and changed the dropdown to "Force9" and changed the password there for <account>. And I've confirmed it's changed by logging out and in again.

However, this has not change the password for the three accounts listed above. They continue to need to old password to authenticate against the mail server.

So, how do I change the passwords?

Thank you!

 

 

2 REPLIES 2
jab1
Legend
Posts: 19,036
Thanks: 6,234
Fixes: 287
Registered: ‎24-02-2012

Re: How to change f9 email passwords

MisterW
Superuser
Superuser
Posts: 16,188
Thanks: 6,171
Fixes: 445
Registered: ‎30-07-2007

Re: How to change f9 email passwords

@WiltshireWay login to your member centre, Select 'Manage account' and at the bootom of that page should be a 'Manage your Plusnet Mailboxes. link. Click that and then select the Mailboxes tab. There's an 'edit' option for each of the mailboxes, that will allow you to change the mailbox password.

Hope that helps

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.