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How to change incorrect outgoing e-mail address on iphone

Lochlochy
Hooked
Posts: 8
Registered: ‎01-05-2020

How to change incorrect outgoing e-mail address on iphone

I hope somebody can help.  I am sure I have done something stupid to make this happen, however, I can't work out how to fix it.  If I send e-mails on my phone the address comes up as [me]@plusnet.com.  This isn't an existing e-mail address, and when anybody replies to e-mails, they get told this e-mail address doesn't work.  I would like to fix it so e-mails come from my actual plusnet e-mail address, can anybody help?  Thank you.

3 REPLIES 3
Townman
Superuser
Superuser
Posts: 23,720
Thanks: 10,018
Fixes: 170
Registered: ‎22-08-2007

Re: How to change incorrect outgoing e-mail address on iphone

Oh that's a tricky one!

Settings

Mail

Accounts

Select relevant account

Account settings

Email

Add another email - put the correct email address in there

Select that address so that it has a tick

Swipe the wrong address left and delete it

Click DONE

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Lochlochy
Hooked
Posts: 8
Registered: ‎01-05-2020

Re: How to change incorrect outgoing e-mail address on iphone

Thank you for this reply.  Unfortunately that didn't work.  I wasn't able to add another e-mail address and tick it.  It just had an x against, and there didn't appear any way to change it.

Lochlochy
Hooked
Posts: 8
Registered: ‎01-05-2020

Re: How to change incorrect outgoing e-mail address on iphone

In the end I deleted the account and then reloaded it with the correct e-mail address, and that worked.  However, I wouldn't have got that far without the suggestion made, so thank you.