Madasafish missing?

Townman · ‎22-08-2007

There is a network issue under investigation.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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mw25 · ‎27-10-2016

I have the same issue with my madasafish.com email, unable to receive or send emails. No emails received since 14:30 yesterday (Thursday).

Any update on this problem? Is it being investigated?

Townman · ‎22-08-2007

As above. No and yes.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Fulltopuk · yesterday

Looks to have been fixed now. 🙂

Townman · ‎22-08-2007

Resolution is still in-flight. DNS changes need to promulgate all of the DNS server instances.

Both madasafish.com and www.madasafish.com need to update everywhere.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Riverside · ‎11-10-2018

Looks like it's up and running now. The webpage is back and mail is flowing again.

Townman · ‎22-08-2007

Just ran some more tests - can connect over PN network to the MAAF website (www.madasafish.com) but not when connected over EE mobile.

Looks as though the DNS promulgation is still a work in progress.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Woldsman · 4 hours ago

My Outlook has just started being able to connect what appears to be reliably to get my Madasafish domain Pop 3 emails. Thanks again Townman. Your intervention on this issue has saved me a really big headache! Don't ever underestimate the good and the difference that your efforts make for others! I'm so grateful.

dor · ‎08-12-2008

Confirm now working - downloading POP3 emails to Thunderbird. Thanks Townman for your help and intervention.

Sprat · 2 hours ago

Email has been working normally overnight and earlier this morning. Webmail seems to be working normally now but email apps in iOS & iPad haven’t been able to connect & download messages again for the past hour or so. Seems there is an ongoing problem….

Townman · ‎22-08-2007

@Sprat

A warm welcome to the forums.

That could well be the common issue seen with iPhones & iPads (iOS issue). Try unloading the email application and then retry.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Sprat · 28 minutes ago

Thanks @Townman ,

My email seems to have sprung back into life again now, on it’s own…. but if I get more problems I’ll try your suggestion.