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Mail box archived can't access helpdesk to restore

carpig
Newbie
Posts: 1
Registered: ‎02-10-2024

Mail box archived can't access helpdesk to restore

Plusnet sent an email saying they were going to archive my email box as it hadn't been accessed for 90 days and to contact the helpdesk to restore.   I can't contact the helpdesk, even though logged onto my account.   Have also registered with the community forum but can't reply to posts and threads.   Very frustrated as I need to find emails which have disappeared.

2 REPLIES 2
jab1
Legend
Posts: 18,895
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Mail box archived can't access helpdesk to restore

@carpig As you have posted on here, I don't know why you can't reply. However, now you have posted, hopefully one of the Help Team will pick this up and  sort you out.

EDIT to add - you could always ring PN.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,708
Thanks: 644
Fixes: 112
Registered: ‎27-11-2020

Re: Mail box archived can't access helpdesk to restore

Morning @carpig please can you confirm when the email was sent to you saying it was archived?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team