Password Change
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Password Change
14-06-2024 2:36 PM
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Re: Password Change
14-06-2024 3:17 PM
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@AlanH2 if its the primary email account i.e you login to webmail using just your accountname, then the password is your main account password. So to change it you login to the member centre www.plus.net and use the Change password in the 'Manage account' section. Note that the same password applies to the broadband connection , email and the member centre. If you have a Plusnet supplied router, it will update the broadband password automatically, if you have your own router you will need to update the password manually.
If its a secondary email address i.e <mailboxname>@<accountname>.plus.com then it has its own password, separate from the main account one, and you update it using the 'Manage my mail' section in the member centre
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Password Change
14-06-2024 3:34 PM
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Thanks. I only have an email account,(not broadband or phone) so I guess that makes it a 'primary' email account. When I click on the link you gave, it takes me to the main Plusnet website but I can't see where then to login to the Member Centre to access the 'Manage account' section.
Re: Password Change
14-06-2024 3:44 PM
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Its on the 'more' menu , but the direct link is https://www.plus.net/member-centre/account
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Password Change
14-06-2024 4:33 PM
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Thanks. I have spoken with Plusnet on the phone now and have resolved it. They had some out of date information about my account that was causing the issue. All done now. Thanks again for your help.
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