Phishing Emails
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Re: Phishing Emails
Wednesday
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I can only see one email address in webmail and that's the one the email was sent to. It shows a few kbs of mail in the inbox and nothing in the other folders (deleted, sent etc). I can't see any way of getting web mail to display either the other email address I use or the overall mailbox, by which I mean the one that is something@something.plus.com as opposed to myname@something.plus.com. I never access webmail, I use Thunderbird if that sheds any light?
Is this a problem with plusnet as opposed to anything sinister, is it safe just to ignore it (my emails are stored on my PC by Thunderbird, I wasn't aware that Plusnet stored them too, I'd rather they didn't but I can only access the main address so I guess I can't change this.
Thanks for your help
Re: Phishing Emails
Wednesday
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I can only see one email address in webmail
Webmail only gives you access to the mailbox you logged into.
You can log into each mailbox using each mail box's individual identity...
- you@youraccount.plus.com
- another@youraccount.plus.com
- Or by account name and mailbox name
- Default mailbox - accountname
- Secondary mailbox - accountname+mailboxname
Within the user portal use MANAGE MY ACCOUNT - configure emails to find out all of the mailbox names you have configured on the account - it would not surprise me if there ones you have forgotten about.
Did you check the 'manage folders' option to ensure that there are no hidden folders?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Phishing Emails
Thursday
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Thanks to all for help, I am now reassured that the original email was legit. I still can't find 'personal settings' 'Folders' etc. but I think I'll give up on that for now.
Re: Phishing Emails
Thursday
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Bottom left hand corner of the Webmail screen.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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