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Phishing Emails

CW84
Newbie
Posts: 4
Registered: Wednesday

Re: Phishing Emails

I can only see one email address in webmail and that's the one the email was sent to. It shows a few kbs of mail in the inbox and nothing in the other folders (deleted, sent etc). I can't see any way of getting web mail to display either the other email address I use or the overall mailbox, by which I mean the one that is something@something.plus.com as opposed to myname@something.plus.com. I never access webmail, I use Thunderbird if that sheds any light?

Is this a problem with plusnet as opposed to anything  sinister, is it safe just to ignore it (my emails are stored on my PC by Thunderbird, I wasn't aware that Plusnet stored them too, I'd rather they didn't but I can only access the main address so I guess I can't change this.

Thanks for your help

Townman
Superuser
Superuser
Posts: 24,636
Thanks: 10,574
Fixes: 182
Registered: ‎22-08-2007

Re: Phishing Emails

I can only see one email address in webmail 

 

Webmail only gives you access to the mailbox you logged into.

You can log into each mailbox using each mail box's individual identity...

  • you@youraccount.plus.com
  • another@youraccount.plus.com
  • Or by account name and mailbox name
    • Default mailbox - accountname
    • Secondary mailbox - accountname+mailboxname

Within the user portal use MANAGE MY ACCOUNT - configure emails to find out all of the mailbox names you have configured on the account - it would not surprise me if there ones you have forgotten about.

Did you check the 'manage folders' option to ensure that there are no hidden folders?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

CW84
Newbie
Posts: 4
Registered: Wednesday

Re: Phishing Emails

Thanks to all for help, I am now reassured that the original email was legit. I still can't find 'personal settings' 'Folders' etc. but I think I'll give up on that for now.

Townman
Superuser
Superuser
Posts: 24,636
Thanks: 10,574
Fixes: 182
Registered: ‎22-08-2007

Re: Phishing Emails

Bottom left hand corner of the Webmail screen.

Screenshot 2025-02-20 133230.png

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.