Plusnet on a black list

[#1]

https://lookup.abusix.com/search?q=212.159.14.20

[#2]

Not sure there’s anything we can do about a third party listing your IP address on a black list. Are you having any issues using the service we’re providing?

[#3]

@Anoush  isnt that IP one of the avasout servers ?

[#4]

@Anoush - its not mine, it is, apparently, avasout-peh-004.plus.net 

So I sent email (via the plusnet relay) and it was bounced with a message saying that the sender IP was blackisted.

[#5]

Thanks a lot for getting back to us @SteveA

Can you please send me a PM with the outgoing email header, as well as the bounceback email header at all?

[#6]

SENDER IP address black listing is something quite different from the detail in the OP.

Are you using Plusnet as your ISP / connection to the internet when you encounter this issue?

[#7]

@Townman  - I'm on PN, from home, I am sending all email via the outgoing PN email server ( relay.plus.net on port 587).

I sent the email and it came back as not being allowed to deliver because 212.159.14.20 id blacklisted by Abusix.

@adam945 - I'll PM you the headers on the email that came back plus the contents.

[#8]

I've checked my IP address and that's also on the blacklist, probably a false positive but you need to get your details deleted or else get a new IP address................ 

[#9]

It is NOT my IP address

212.159.14.20  is avasout-peh-004.plus.net 

which is one of PN's servers....

So anyone using relay.plus.net to send email and which routes through avasout-peh-004.plus.net will be bounced if the receiving server uses the abusix black list.

[#10]

Doesn't explain why my address is blacklisted as I'm not using relay.plus.net. Just an IP check - could be a whole block of  IP's are being blocked.  In which case Plusnet need to talk to Abusix...........

[#11]

(I meant to post this earlier today but it looks like the internal response system we use when posting/messaging on the forums, sent it as a PM instead)

Hi @SteveA 

I'm really sorry to see you're having issues sending e-mails.

I've raised a NetOps task with the headers you've given for further investigation.

As soon as we know more, we'll let you know, this should be by the end of the week.

[#12]

Hi @SteveA 

I can see the task has been updated to advise that these type of listings normally expire within a week, providing that Abusix don't get further examples, however NetOps had requested an immediate delist yesterday.

Can you check if you're able to send e-mails OK now?

[#13]

It didn't always fail - so I'll try sending a few to him and see what happens.

[#14]

No problem @SteveA, let me know how it goes. 

[#15]

I am having the same problems.

I run an email gateway for a couple of businesses and whenever I was forwarding personal emails to myself over the relay.plus.net SMTP servers they are never received.

Our logs are full of the following.

NOQUEUE: reject: RCPT from avasout-ptp-003.plus.net[84.93.230.244]: 554 5.7.1 Service unavailable; Client host [avasout-ptp-003.plus.net] blocked using urired.spameatingmonkey.net; listed, see https://spameatingmonkey.com/lookup/plus.net; from=<XXXXXXXX> to=<XXXXXXXXX> proto=ESMTP helo=<avasout-ptp-003.plus.net>

If you go to this link  - https://spameatingmonkey.com/lookup/plus.net

They show the offending emails sent from the plus.net IP's that are causing the blacklisting.