Webmail not working

[#1]

@willcutforth 

Not really that many - nowhere near storage quota on the one with most. Thing is, it happens on my almost empty mailboxes too.

Prefer webmail

[#2]

Working much better this morning

[#3]

Yes, very slow both via clients and direct Webmail.  Only seeing the inbox via Webmail, very slow, no sign of the other folders, drafts, spam, deleted items, etc.  Have Plusnet been notified of the fault?

[#4]

Yes, very slow or fails to connect both via clients and direct Webmail.  Only seeing the inbox via Webmail, very slow, no sign of the other folders, drafts, spam, deleted items, etc.  Have Plusnet been notified of the fault?

[#5]

@TrevorAtNo16 

I logged a call Sunday lunchtime

[#6]

This issue has again been escalated by @MisterW (who has offered detailed diagnostics) and myself.

[#7]

have  an issue with plusnet webmail, " server error - failed to fetch". None of my emails showing and i want to delete some as my inbox is getting full

anyone able to help

[#8]

@starlight  its all part of this problem https://community.plus.net/t5/Email/Servers-slow-today/td-p/1906462/page/3

[#9]

Thank you for escalating.

I've been having issues since the weekend with my main mailbox and I use this via Outlook 2019.

It was slow and intermittent but since yesterday I have had no emails come into my main mailbox.

I've sent a test email from my Hotmail account and got a bounce back saying that Plusnet's servers suspected the email was spam.

Hopefully this can all be resolved soon 

[#10]

Hi @roddevonshire 

Sorry for the delayed reply.

I understand the frustration you have with our email platform.

There is a current ongoing case for the email problems.

We are investigating and we'll update you as soon as we know more.

[#11]

The spam response is a different issue.

Work is on-going and I have seen some improvement this afternoon.  The issue is likely to be less profound where an email client is being used - though from testing I have just run, none of several clients on an android phone will download emails ... but there is not clear means of checking the connection settings, nor adjusting the connection time outs.

[#12]

Hi @nigelsteady

When you're using emails on your IOS devices, are you still using eM client? If so, are using eM client on PC where it's acting up? 

- Curtis, Plusnet Sheffield

[#13]

Thanks for the response. On my iPhone and iPad I use the apple mail client. It’s only on my Windows PC that I use eM Client for email. As I say, I downloaded another client (Thunderbird) but that had the same problem. To be honest I haven’t tried the PC again today.

[#14]

@nigelsteady

It does sound more of an issue with the client especially how one is fine and the other is having problems. We don't support email clients so I would recommend having a chat with them if you're still seeing the same issues. 

- Curtis, Plusnet Sheffield

[#15]

I've also been having problems.  Not recieved any email on an Android Tablet for at least 48 hours.

Can recieve messages on a PC just fine..

I can send myself a test message from the Tablet but it never arrives back on the Tablet. It appears quickly on the PC.

I have not changed any email settings on the tablet or PC.  They are as they have been for at least a year, possibly longer.

If I test the account settings on the tablet there are no error messages. 

Have tried rebooting everything.

Have tried turning off VPN.

The email client says its syncing ok but there are no new messages. 

Very frustrating.