Setting up plusnet email on outlook

[#1]

So when outlook updated recently, it transferred over my hotmail email with no issues, but my plusnet email settings aren't working. When I try it just gives me a message 'Waiting to sign in' with a progress wheel that lasts about a minute before telling me 'Something went wrong' and my app may need a new password. I'm stumped on this as I've checked the settings against the ones listed here: https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/ and they match, and I know my password is correct. Can anyone offer some help?

[#2]

Have you looked at the multitude of posts already on here on this topic to see if they help any?

Which version of "Outlook"?

I have just ran a fix for a referral which looks as though "new" outlook clobbered "classic" Outlook (Outlook 2024).  That required a repair of Office.

[#3]

Yes, I checked a bunch of questions, none of which were similar to the problem I'm encountering.

It's the default Outlook that comes with Windows 11. It's functioning just fine for my hotmail address, but won't accept the settings I listed in the link, nor my password. It's rather crucial I retain access to it as it's got a number of important accounts associated with it.

[#4]

Revisit the threads - there’s a deal of guidance therein which leads to working solutions.

Some details of the error and how you are living in, settings you are using would be helpful clues.

[#5]

If you read my initial post I included the error message and listed the settings I was using via the link. Obviously I'm not going to include my password, but I know that to be correct.

[#6]

Hmmm that page!

As is well documented around here there are flaws in that page, which is why it is important that you specifically detail what YOU have configured.

The error reported offers very little help in determining what’s wrong.

Repeating what is already well documented around here…

IMAP - imap.plus.net port 993 encryption TLS/SSL

SMTP - relay.plus.net port 586 encryption STARTTLS

Is this a primary mailbox or a secondary mailbox? The difference determines the format of the user name, if not attempting to use the email address as the user name.

[#7]

Ok, I'm using those settings but still getting the same error. I'm assuming the password is the same as my plusnet account password? If not, how can I reset it?

[#8]

I think I have a similar problem. I have been setting up a Windows 11 PC with Office 365. Before that, I had configured Outlook (Classic) although it wasn't my main e-mail client (not even on the right PC). Anyway, having installed Office 365, I started Outlook up and it said it had to upgrade before it would continue. OK. Now I have an Outlook (new) shortcut. When it starts, it asks me to create a new mailbox. There is one already, configured for one of my Plusnet (actually Force9) accounts. I couldn't get past the "Something has gone wrong" error.

I used Settings -> Accounts -> Email and Accounts and configured one of my other Force9 mailboxes. No problems there, but the new Outlook doesn't see that either. You said you had to do an Office repair, so I downloaded the latest OfficeSetup .exe (v16.0.18429.20132) and ran that. No warnings or errors, just a successful install message. It seems to be OK, but no improvement.

On Windows 10, I have used Control Panel, Mail to configure mailboxes, but that doesn't seem to exist anymore on Windows 11. Settings ... Email is more comprehensive, but it is no use if it is ignored.