Setting up plusnet email on outlook

[#1]

Why when it’s the email client which keeps changing g do people think it’s the unchanged Plusnet email service which is the issue here?

New Outlook is a pig to configure but it can be made to work if YOU know what YOU are doing. Each time you retry the settings, YOU need to correct all of them. New Outlook keeps resetting the configuration back to what it thinks it should be on every attempt.

The solution is to change the email client … if necessary spend some money on something decent.

[#2]

Agreed, @Townman  - but still staying with what I've got. 😁

[#3]

Comment was not written for you John … you’ve chosen to use a client which is stable.

[#4]

What is with you?  Try and be a little sympathetic to people seeking help instead of coming off here as the resident Yoda, and keep your snarky comments to yourself:

"You are quite right about giving up trying to get your PlusNet email addresses working with new outlook if you feel you do not have the skills to fix this."

I do have the skills, thank you. I changed absolutely nothing at my end, and after research have found nothing changed last week within 'New' Outlook.

Lee, of Plusnet, said it all in his comment above. I've accepted this as my cue to stop using PS Mail.  I have my own domain and email service for it, and am in the process of making the necessary changes.    

[#5]

It’s difficult to be totally sympathetic in the context of gripping the wrong end of the stick. Absolutely PlusNET’s mail systems have not changed.

Mail server systems have no need to “adapt” to the vagaries of email clients. They have a standard interface.

New Outlook can be made to work but it’s not easy. Classic outlook can be done blindfolded. Same email service, different clients.

No disrespect to Lee but Plusnet first line support for mail is sometimes challenged.

Is this actually a PN email address … or MAAF for which there were network issues last week.

[#6]

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@Townman wrote:
Comment was not written for you John … you’ve chosen to use a client which is stable.

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I realise it wasn't aimed at me, @Townman , 😀  my comment was merely made as a 'back-up' to my post #15.

[#7]

Good grief, I leave a message saying that I understand the problem is intractable and I open my email today to find a flood of notifications from this forum.

Plusnet have stated that they've abandoned the email service, it's being kept as a legacy platform for those that already have it but it's not being offered to new customers. No software can be left 'as is' and expected to fully function if its not updated regularly. Ok, the new outlook might be awkward to work with, but if applications and such aren't updated they'll fall out of compatibility with more and more programs and eventually die off. Ergo I think it's fine to lay criticism at Plusnet's feet rather than lump it all on outlook/microsoft.

If programs never changed we'd all still be using Internet Explorer and IRC, and nobody wants that.

[#8]

The email service has not been abandoned, its use is simply not being expanded.

Servers do not need to be updated as email clients change. IMAP / POP3 / SMTP are fixed static interfaces. What is fair to state is that PlusNET has not implemented an OPTIONAL auto configuration service for clients.

That said it is quite outrageous that any email client presumes how an email service is configured from the email address and makes it neigh impossible to select the correct configuration details.

For context, I’ve worked with email services since the early eighties and have a deep understanding of IT systems.

[#9]

Some 'wizards' are not to be trusted? I've encountered the same problem with Tbird under Windows.

(No offence offered or implied to Gandalf)

[#10]

Might this help

https://support.microsoft.com/en-us/office/you-can-t-open-classic-outlook-on-a-new-windows-pc-5c9490...

[#11]

Thanks @spile. I used the Install from [Microsoft] Store option on my problem Windows 11 PC to get Outlook (classic) installed side-by-side with Outlook (new). What's more, it works correctly with my Plusnet/Force9 e-mail accounts, where Outlook (new) does not with the same account details (no Exchange accounts).

I saw a Google news report with a link to a Microsoft article detailing how to hide the "Try the new Outlook" toggle. While this worked on the Windows 10 laptop I am setting up, the HKCU\...Outlook\Options\General Registry Key was hidden on Windows 11. I'll just have to remember not to try the toggle.