Unable to send emails

Tony_aqvh56 · ‎01-10-2024

When trying to send an email I get an error message "Login to server relay.plus.net with username aqvh56 failed".

I logged into my account, visited the "Manage your account" page, scrolled to the bottom and clicked on

"Manage your Plusnet mailboxes" - this took me to the billings and payment page.

So I cannot send emails or check/change my email settings.

Please help,

Tony

Townman · ‎22-08-2007

Has the set up on the failing device ever worked?

Is the connection over Plusnet’s broadband or another provider?

If another provider, are you currently in the U.K.?

How many failed attempts have been made?

What are the SMTP settings? The should be…

relay.plus.net
Port 587
Encryption STARTTLS

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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