Where am I forwarding my emails to?

MatthewBest · ‎05-06-2017

Hi all

This is a bit silly of me, but some time ago I am pretty sure I somehow managed to set things up so my plusnet emails also get forwarded to (I think) a gmail address (in case plusnet stopped working for me). The reason I think this is happening is that new emails appear to be "read" soon after arriving in my plusnet in box, and no longer appear as "new", even before I've read them.

The problem is I can no longer remember what gmail address it was! A bit of a senior moment, and the embarrassment of it is partly why it's taken me so long to ask about it.

Is there any way of telling where my emails are being forwarded to? I feel that wherever it is, I should probably go and clean it up a bit.
I've had a look in the "manage my mail" section and there aren't any redirects so I'm at a loss as to what I've done. Can anyone help?

Penny · ‎05-04-2007

Hi @MatthewBest

Not sure what e-mail program you're using, but in Outlook there is a 'rules' facility (centrally at top).

Drop-down options include 'create rule' and 'manage rules + alerts'.

Guessing you might have set up a rule to forward certain e-mails to a specific address (?)

If so, 'manage rules and alerts' should show full details of what's being sent where.

Hope this helps

Penny.

Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * personal website at pennymidasrollo.plus.com
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards

Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.

MatthewBest · ‎05-06-2017

Good suggestion, but no, that's not it There are no rules in my Outlook, and anyway this is happening before I download emails to Outlook on my computer. It's happening in PlusNet webmail - new emails arrive, show up in bold (i.e. as "new"), and then soon after that, stop being bold and appear as "read" - all without any of them being downloaded by Outlook.

Townman · ‎22-08-2007

Is your other email client set up as POP3 with "leave on server" set ... and using an IMAP client elsewhere?

POP3 will make things appear to be read when looked at with an IMAP client.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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MatthewBest · ‎05-06-2017

This all sounds quite possible, though I'm not entirely sure what it means or how to check (sorry!)

I view my email in three different places: PlusNet's webmail facility, Outlook on my desktop PC, and also on my Iphone.

This morning when I got up I saw that an email had arrived at 02:40 (while I was asleep and the PC was switched off). It did not appear as "unread" on either webmail or my Iphone - and I haven't yet opened Outlook. So what is causing it to appear as "read"? I assume the fact that it's on the Iphone could cause webmail to say it's been read, but why doesn't the Iphone still show it as "unread" since I haven't looked at it?