cancel
Showing results for 
Search instead for 
Did you mean: 

outgoing emails to gmail

FIXED
GlassySue
Newbie
Posts: 4
Registered: ‎26-08-2022

outgoing emails to gmail

I have a legacy Madasafish email address ending with icscotland.net Over the last week I have noticed issues with receiving and sending emails.  I am not abe to send and receive emails but cannot sent to gmail accounts.  My account is a standalone so no plus net domain, or ano other for that matter.  I have adjusted varous server settings as suggested but this is still not working.  Any help would be appreciated

10 REPLIES 10
jab1
The Full Monty
Posts: 20,088
Thanks: 6,652
Fixes: 297
Registered: ‎24-02-2012

Re: outgoing emails to gmail

@GlassySue Are you still with Plusnet?

John
MisterW
Superuser
Superuser
Posts: 16,754
Thanks: 6,594
Fixes: 464
Registered: ‎30-07-2007

Re: outgoing emails to gmail

@GlassySue this thread https://community.plus.net/t5/Email/Cannot-send-to-gmail-addresses/td-p/1934005 probably explains why you have a problem sending to Gmail. I suspect the icscotland.net visp domain doesn't have SPF or DKIM . If that's the case then I'm afraid you probably need to consider an alternative email provider.

One thing that MIGHT just work is to replace the gmail.com with Google mail.com in the. destination address. They reference the same mailbox but the checks on Google mail addresses can be less stringent

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
The Full Monty
Posts: 20,088
Thanks: 6,652
Fixes: 297
Registered: ‎24-02-2012

Re: outgoing emails to gmail

Should that be 'googlemail.com', @MisterW ?

John
GlassySue
Newbie
Posts: 4
Registered: ‎26-08-2022

Re: outgoing emails to gmail

I was never officially with Plusnet, I can;t remember the original email provider but it was taken over by someone then by Madasafish and then Plusnet so a real legacy email.

 

GlassySue
Newbie
Posts: 4
Registered: ‎26-08-2022

Re: outgoing emails to gmail

not really tech savvy as far as this is concerned, do you mean change the persons email address that I am trying to send to or something to do with my own email?

jab1
The Full Monty
Posts: 20,088
Thanks: 6,652
Fixes: 297
Registered: ‎24-02-2012

Re: outgoing emails to gmail

OK, so I gather from that your ISP (now) is someone else? No matter, as @MisterW says, try putting 'googlemail.com' , rather than 'gmail.com'.

John
GlassySue
Newbie
Posts: 4
Registered: ‎26-08-2022

Re: outgoing emails to gmail

would also be interested in trying to understand why this has only happened in the last week.

jab1
The Full Monty
Posts: 20,088
Thanks: 6,652
Fixes: 297
Registered: ‎24-02-2012

Re: outgoing emails to gmail


@GlassySue wrote:

not really tech savvy as far as this is concerned, do you mean change the persons email address that I am trying to send to or something to do with my own email?


Yep - change their address to 'whoever@googlmail.com'

John
jab1
The Full Monty
Posts: 20,088
Thanks: 6,652
Fixes: 297
Registered: ‎24-02-2012

Re: outgoing emails to gmail

The wonders of gmail, I'm afraid.

John
MisterW
Superuser
Superuser
Posts: 16,754
Thanks: 6,594
Fixes: 464
Registered: ‎30-07-2007

Re: outgoing emails to gmail

Fix

Should that be 'googlemail.com'

@jab1 thanks , yes it should be, ( I blame the spool chucker )

would also be interested in trying to understand why this has only happened in the last week.

@GlassySue to explain, SPF & DKIM are advisory standards that have been introduced over the last few years in an attempt to reduce the volume of spam email. The problem is that google ( and microsoft hotmail to some extent ) have unlilaterally decided that these standards will be mandatory for email sent to their mail systems. They've been gradually introducing the requirement accross their systems over many months. So I suspect the requiremnt has recently been applied to the gmail address to which you are sending.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.