BT sport ID003 error

[#1]

Good morning, I signed up to bt sport app via plusnet on Tuesday but my subscription doesn't appear to be active since I get the ID003 error when logging into the app which I think means the BT ID is fine but the subscription isn't assigned to the account. I followed all the instructions in the sign up process properly.

Any help resolving this would be much appreciated.

Plusnet user name is willchappell86

[#2]

Anybody from Plusnet who might be able to check this?
Thanks.

[#3]

I posted yesterday and tagged you in it. Read my post "BT Sport App no longer supported by Windows"

[#4]

Still works on Android and Apple devices

It is possible to use BT sport on your PC see here https://community.plus.net/t5/Everything-else/BT-Sport-App-help/m-p/1887307#M29425 

HTH

[#5]

Thanks for the comments guys but my issue is across all platforms of the bt sport app. I'll give them a call today and go from there.