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Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

FIXED
japiewie
Dabbler
Posts: 21
Thanks: 2
Fixes: 1
Registered: ‎07-09-2007

Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

For over 3 months I have had issues with accessing some websites and PN support reported unusual activity from my IP. To top it all, I am still in Russia 🙂 according to google. Interesting all other geolocation services shows UK.

 

Reporting the wrong location to Google many of times, but no fix.

 

I have a legacy fixed IP that I had from dialup days and I have the feeling it is abused by third party outside my network. I have blocked all incoming port forwarding etc. Wireshark does not show any unexpected activity.

 

When using a VPN or using Mobile data (using my router as gateway) all is well

 

My question is, can I get a different IP (fixed) or do i have surrender it and go dynamic?  Also if I want to cancel the fixed IP and switch to dynamic, can I still do that from the portal (can;t find it)

13 REPLIES 13
Townman
Superuser
Superuser
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Registered: ‎22-08-2007

Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

You cannot release the fixed IP from the portal. With the demise of the IP option, that functionality has been removed from the portal. Given that fixed IPs are no longer available as a new option, replacement might not be available.

This is though new territory and needs the principles clarifying by a staff member.

The geolocation data is a tad disconcerting - have you done a geolocation search for your IP? Different data proven get it drastically wrong.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

japiewie
Dabbler
Posts: 21
Thanks: 2
Fixes: 1
Registered: ‎07-09-2007

Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

All the most common Geolocation tools are all correct. It is only Google that reports it wrong. It is a bit weird that the IP is used but not from my network.

dvorak
Moderator
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Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?


Moderators Note


This topic has been moved from Broadband to  Everything Else

Customer / Moderator
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dave
Plusnet Help Team
Plusnet Help Team
Posts: 12,342
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Registered: ‎04-04-2007

Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

I remember @Gandalf flagging this to me last month, I'd hoped Google would've fixed it by now, I've just re-escalated the ticket we have open with them to fix it.

Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
japiewie
Dabbler
Posts: 21
Thanks: 2
Fixes: 1
Registered: ‎07-09-2007

Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

Fix

Hi Dave,

I started to have some other issues including bad rep on the IP (blocked web sites) so I finally grew up and decided that other solutions may be better and I surrendered my IP that I had since 2005 🙂 At the moment I use dyndns and I am happy.

@Gandalf Thanks both for your help.

dave
Plusnet Help Team
Plusnet Help Team
Posts: 12,342
Thanks: 594
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Registered: ‎04-04-2007

Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

I bet they reply back tomorrow to say it's fixed now.

Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
japiewie
Dabbler
Posts: 21
Thanks: 2
Fixes: 1
Registered: ‎07-09-2007

Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

🙂 Knowing them, yes most likely.....

grumble
Rising Star
Posts: 66
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Registered: ‎15-09-2024

Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

How accurate are your reported geolocation services in the UK. Creepy?

jab1
Legend
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Registered: ‎24-02-2012

Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

@grumble  - see post #3.

John
dave
Plusnet Help Team
Plusnet Help Team
Posts: 12,342
Thanks: 594
Fixes: 7
Registered: ‎04-04-2007

Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

And this is the first time that I can see anyone across Plusnet, BT or EE has raised a case like this to Google.

Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
japiewie
Dabbler
Posts: 21
Thanks: 2
Fixes: 1
Registered: ‎07-09-2007

Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

I don't think you have many fixed IP users left though (had mine since 2005 so it is actually amazing I did not have problems before :-)). In dynamic,  If this happens with a customer.aI router reboot / Ip refresh moves the problem to someone else or may clear the relationship at Google all together. Google geolocation is the only one I believe that uses their own geolocation tools and it is well documented that they are a bit ropey.

 

Irony, I was connectivity product manager for one of your competitors (B2B) and we always recommended against fixed IP for BB unless there was a good reason. In my case it was just lazyness and to simplify my Asterisk server setup.

As I have changed that setup, I didn't have the need for it anymore and there are other ways to tunnel easily and free (such as Wireguard), it is something I should have done ages ago.

So message, you don't need fixed IP! 🙂

BTW any plans to roll out IPv6 yet?

japiewie
Dabbler
Posts: 21
Thanks: 2
Fixes: 1
Registered: ‎07-09-2007

Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

@grumble As creepy as you allow them to be and it is not really influenced by the ISP but by the end application. On IP alone, is not that granular. https://www.iplocation.net/ shows cambridge for me, which is about 2.5 hours away 🙂

Townman
Superuser
Superuser
Posts: 24,221
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Registered: ‎22-08-2007

Re: Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

BTW any plans to roll out IPv6 yet?

There have been plans in the public domain for quite some time … but no firm timeline.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.