Can't set static IP
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Can't set static IP
02-11-2022 8:59 AM
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Hi Plusnet,
Having an issue with my account and setting my static IP. On the account page; I select "Activate your Static IP" and nothing happens and I'm still on dynamic.
Does anyone have any suggestions?
Thanks.
Re: Can't set static IP
02-11-2022 9:12 AM
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@mattmarchy Have you bought the static IP - a one-off £5.00 fee?
Re: Can't set static IP
02-11-2022 9:20 AM
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@mattmarchy I'm pretty sure that the static IP ordering/activation from the account pages is broken (and has been for some while!)
You need to wait for a staff member to come along or call customer services.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Can't set static IP
02-11-2022 9:21 AM - edited 02-11-2022 9:22 AM
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@jab1 I have indeed
Re: Can't set static IP
02-11-2022 9:22 AM
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@MisterW Oh okay, nice one. I'll see if they replay back on this thread or give them a call. Thanks
Re: Can't set static IP
02-11-2022 9:23 AM
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OK - try rebooting the Hub, or do a soft disconnect/reconnect from the Hub interface.
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