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Contact Details

FIXED
maurice36
Newbie
Posts: 2
Registered: ‎23-10-2023

Contact Details

Why do Plusnet seem so reluctant to provide any alternative means of contact other than the telephone?

I am extremely deaf and unable to use the telephone and require an email or postal address?

TIA

5 REPLIES 5
ITWorks
Superuser
Superuser
Posts: 2,116
Thanks: 739
Fixes: 9
Registered: ‎05-11-2008

Re: Contact Details

Hi welcome to the forum.
PN postal address

Plusnet plc
The Balance
2 Pinfold Street
Sheffield
S1 2GU

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

pjmarsh
Superuser
Superuser
Posts: 4,158
Thanks: 1,685
Fixes: 23
Registered: ‎06-04-2007

Re: Contact Details

There is also the Accessibility link on every page of the website and community website which gives you a list of services that can be useful for contacting them.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Contact Details

Fix

Hey there @maurice36 and welcome to the forum. Just like @ITWorks and @pjmarsh have mentioned there is our postal address and Text Relay etc that our customers can use. Alternatively, I can help on here if you DM me Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
maurice36
Newbie
Posts: 2
Registered: ‎23-10-2023

Re: Contact Details

Thanks

dvorak
Moderator
Moderator
Posts: 29,721
Thanks: 6,593
Fixes: 1,485
Registered: ‎11-01-2008

Re: Contact Details


Moderators Note


This topic has been moved from Broadband to Everything Else

Customer / Moderator
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If it fixed it click 'This fixed my problem'