I am a user who came to Plusnet via the Freenetname->Brightview->Madasafish->Plusnet route and, I still have a "Free-For-Life" domain name that I original acquired when I joined Freenetname well over 20 years ago. The constant provision of this is a key reason why I have stayed put, as I totally rely on this domain name for email purposes.
Originally, my domain name was always renewed automatically. However, since being "adopted" by Plusnet, I have had to chase this up via Customer Services each year, and the experience has proved painful. I think the problem may be that only relatively small numbers of customers still have this Free-For-Life domain name facility, so many Customer Services staff may be unaware of its existence.
I cannot do the renewal myself, as there is no facility on the Plusnet website. This is probably because Nominet list the Registrar as "Plusnet Plc t/a Madasafish Broadband [Tag = MADASAFISH]".
Last time around, I received excellent help from one of the Superusers of this forum, who arranged the renewal for me.
My Domain Name is once again due for renewal in a few weeks time and I would very much appreciate some assistance in resolving this same problem once again.
Anyone out there who can assist me, please?
