Domain Name Renewal - Freenetname

[#1]

I am a user who came to Plusnet via the Freenetname->Brightview->Madasafish->Plusnet route and, I still have a "Free-For-Life" domain name that I original acquired when I joined Freenetname well over 20 years ago. The constant provision of this is a key reason why I have stayed put, as I totally rely on this domain name for email purposes.

Originally, my domain name was always renewed automatically. However, since being "adopted" by Plusnet, I have had to chase this up via Customer Services each year, and the experience has proved painful. I think the problem may be that only relatively small numbers of customers still have this Free-For-Life domain name facility, so many Customer Services staff may be unaware of its existence.

I cannot do the renewal myself, as there is no facility on the Plusnet website. This is probably because Nominet list the Registrar as "Plusnet Plc t/a Madasafish Broadband [Tag = MADASAFISH]".

Last time around, I received excellent help from one of the Superusers of this forum, who arranged the renewal for me.

My Domain Name is once again due for renewal in a few weeks time and I would very much appreciate some assistance in resolving this same problem once again.

Anyone out there who can assist me, please?

[#2]

@Busychip Hi there, I have raised a task to our netops team to renew this domain for you. Typical lead times for this task to be completed is between 3-5 working days which is in plenty of time from your expiry date. 

All the best 

[#3]

Hi there Windings. Thank you very much for your prompt and helpful response - another reason why I am still a fan of Plusnet!

Best regards

[#4]

Hi Joe (Windings). Just checked Nominet to see if the domain name has been renewed, but it is still showing expiry at the end of this month. Can you chase it up for me, please?

Best regards - Mike

[#5 · Accepted solution]

@Busychip Hi Mike, I've had a quick chat with a member of our back-end team to get some clarification on this. The task i raised to them was marked as completed a couple days ago. 

It would seem that they've set your domain to auto renew on the 28th, the expiry date wont change until the 28th as well but i have been assured this has been sorted for you. 

All the best 

[#6]

Thanks very much for your help once again, Windings. I'll leave off checking Nominet again until the 28th. Fingers crossed that it will show the auto renew on that day (or at least within the following 24hrs).

Best regards - Mike

[#7]

Hi Windings. Just spotted that my domain name has now been renewed as of yesterday. Excellent. Very pleased. Many thanks to you - and whoever else in the team was involved - for your help in getting this sorted.

Best regards - Mike