Expired TLS Certificate on booklet.plus.net

mcintoshuk · ‎17-10-2012

I've just ordered an upgrade to Full Filbre and one of the PN emails points to a "Welcome to Full Fibre Guide", but following the link shows that the TLS Certificate expired 177 days ago gives the usual dire warnings in my browser...

Townman · ‎22-08-2007

Try this - https://booklet.plus.net/welcome-to-full_fibre

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mcintoshuk · ‎17-10-2012

Sorry, but that's the link I'm using and I still get a "Not secure" warning. Don't get me wrong, I found the "booklet" OK, I'm just pointing out that site security certificate is out of date by some months, which seems pretty poor for an ISP. Many people will, quite correctly, simply refuse to go past the warning.

Penny · ‎05-04-2007

@mcintoshuk wrote:

I've just ordered an upgrade to Full Filbre and one of the PN emails points to a "Welcome to Full Fibre Guide", but following the link shows that the TLS Certificate expired 177 days ago

@mcintoshuk Thanks for highlighting this, has now been flagged up in an area where any similar items are collated for staff attention.

Relevant details noted and flagged up for PN Management, by one of the Superusers.

.

Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * personal website at pennymidasrollo.plus.com
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards

Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.

Townman · ‎22-08-2007

Odd I can navigate to that link with no error reported. I am however on a static IP. Wonder if that’s relevant?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

jab1 · ‎24-02-2012

@Townman , @Penny I think this has been highlighted before.

As a point of interest, my Firefox browser displays the same warning.

John

mcintoshuk · ‎17-10-2012

@Townman No, I'm on a static IP too. It's the browser that throws the warning: Chrome, Edge and Firefox (at least) are now all coded to "require" an HTTPS connection to a site (and for the certificate to be valid), else they'll give warnings like that. You can sometimes disable the HTTPS check, but it isn't advisable.

paul_blitz · ‎20-07-2016

The certificate expired at the end of July 2024.

As a consultant, I always recommend that 2 staff members in an organisation are tasked with managing an organisation's certificates. They do not necessarily have to be the ones ordering the certs, but they need to be aware of ALL certs used by the organisation, where they are used, and who is responsible for each of them. Then, in the month before certificate expiry, they need to manage the certificate's update (ie tell the relevant person, and get a confirmation that it has actually been updated). Two people for resilience: people get ill, go on holiday.

corringham · ‎25-09-2015

@paul_blitz wrote:

As a consultant, I always recommend that 2 staff members in an organisation are tasked with managing an organisation's certificates.

That seems a bit excessive - why not just leave it to customers to notice? After all (ex-)customers are already running most of the customer support functions anyway...

paul_blitz · ‎20-07-2016

Whilst we can jest about Plusnet, many customers run money-earning sites, and THEY really do want to keep their customers happy!