Plusnet Broadband portal not displaying correctly
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- Re: Plusnet Broadband login and Firefox Browser
on 12-10-2022 4:20 PM - last edited on 18-10-2022 11:37 AM by dvorak
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All I'm getting for Members Centre in FF and Edge is this...
Looks like there was a Windows update last night.
Moderators Note: Changed topic title
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Fixed! Go to the fix.
Re: Plusnet Broadband login and Firefox Browser
12-10-2022 4:39 PM
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Another M$ dodgy update?
Re: Plusnet Broadband login and Firefox Browser
12-10-2022 4:41 PM
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Yes I get that using Chrome and Edge when I try to access the home page but can get other screens via bookmarks I have set (but still cannot then get to home screen but can move around others without issue).
Re: Plusnet Broadband login and Firefox Browser
12-10-2022 4:43 PM - edited 12-10-2022 4:46 PM
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As I have only encountered this on the PN home page I suspect it may be coding in that rather than MS that is to blame. The whole Home page flashes up then disappears to leave the black band. I get the same if I try to log in on my Android phone.
Re: Plusnet Broadband login and Firefox Browser
12-10-2022 4:47 PM
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@jgb I have no issues getting the proper/full page up on my FF browser - although I am running Linux. Bit of a pain setting the Windows machine to check, but I will if I get a spare 20 minutes or so.
Re: Plusnet Broadband login and Firefox Browser
12-10-2022 8:21 PM
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Tried just now (8:20pm.) with the latest FF, at first it said there was a problem but when I tried again straight away there was no problem.
Re: Plusnet Broadband login and Firefox Browser
13-10-2022 11:19 AM
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Curiously I attempted logging into the members centre this morning with the same problem.
I then logged out and attempted logging into my daughter's account....no problem.
I am on the force9 visp, the daughter is on plusnet.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Plusnet Broadband login and Firefox Browser
13-10-2022 11:20 AM
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These legacy providers seem to be causing problems.
Re: Plusnet Broadband login and Firefox Browser
13-10-2022 11:36 AM
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I still have the same problem today on both Chrome and Edge despite clearing caches. I can get into any member centre pages via bookmarks but still cannot get the home page to display. I am on Plusnet not one of the legacy providers, as you call them.
Re: Plusnet Broadband login and Firefox Browser
13-10-2022 11:40 AM
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Very strange, @jgb . I'm not even a PN customer any more - just have a 'mail only' account. I'll fire the Windows machine up later and see if I can get in.
Re: Plusnet Broadband login and Firefox Browser
13-10-2022 12:03 PM
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Just checked on my Android phone and it is exactly the same albeit the browser is still Chrome. Looks to me as if it is yet another bug in the Plusnet site.
Last week on logging in I was sometimes seeing the orange change in progress banner (there were no changes in progress) before that sorted itself without any moves on my part and the home page displayed as it should. Oh well, we do love the Plusnet eccentricities!
Re: Plusnet Broadband login and Firefox Browser
13-10-2022 12:22 PM
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Re: Plusnet Broadband login and Firefox Browser
13-10-2022 1:19 PM
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Thanks folks, I've raised a new ticket for investigation (ref: IMT-8126).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet Broadband login and Firefox Browser
13-10-2022 6:32 PM
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@bobpullen If it helps, I can confirm I have no issues on FF105.0 (Linux) or 105.0.2 (W7 SP1) - both 64bit.
Re: Plusnet Broadband login and Firefox Browser
13-10-2022 6:55 PM
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Just run out of time to edit -in both cases, this was from the 'My Account' tab at the top of the forum page, although I doubt that makes a difference.
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- Re: Plusnet Broadband login and Firefox Browser