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Plusnet Firewall issue

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Plusnet Firewall issue

Hello @kissinuk

Thanks for getting in touch, I've just checked the open incident on our end end we still don't have a resolution date to be honest, please accept our apologies for the inconvenience caused here.

 Adam
 Plusnet Help Team - Leeds
akrypzs
Dabbler
Posts: 12
Thanks: 4
Registered: ‎15-10-2016

Re: Plusnet Firewall issue

Just tried modifying the firewall settings this morning.  Although it does not appear to have rectified my own issue, I can confirm that I can now successfully adjust the firewall settings (Off, Low, High and specific common port options).

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Plusnet Firewall issue

Thanks for the update @akrypzs 

I'm glad to see you can adjust your firewall settings now. I've just checked the open incident and I can see we confirmed this as resolved last Friday, though the fix for the issue rolled a few days before then. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
kissinuk
Grafter
Posts: 41
Thanks: 12
Registered: ‎06-04-2008

Re: Plusnet Firewall issue

Thank you, I can confirm my VPN is now working again! 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Plusnet Firewall issue

Excellent! Cheers for the confirmation @kissinuk

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet