Ring Door Bell interfere with Other wifi connected devices

[#1]

Hi

my ring door bell interferes with other connected devices. If you are on a PC or wifi phone call and someone rings the doorbell the other connected device cuts off. Any ideas?

[#2]

What is the upload speed on your internet connection ?

The ring doorbell will upload an HD video when someone presses the doorbell. Dpending on how good your upload speed is, it may 'swamp' the connection.

[#3]

Hiya @KSW,

I have checked the estimates for your line and it is showing your upload speed of 1.2Mbps, it could be as MisterW says causing the issue.

Do you experience drops out when using other devices or streaming at all? or is it solely the bell?

[#4]

@SammyM  is that ADSL or FTTC ?

[#5]

@MisterW, it's FTTC, I've attached a screenshot of the estimates below:

I've also tested their line and the speeds are within the estimates, due to how long the line is back to the cabinet. 

Here's the full test I've ran:

GEA Test Detail
Circuit ID	NA	Service ID	[redacted]

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	19.1 Mbps
Upstream Speed	1.2 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	1671.4
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From15:15to10:45
Interference Location	Customer Premise
Interference Observed In Days	14
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-20M Downstream, Retransmission High - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2022-02-02T10:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	19.9 Mbps	19.9 Mbps	19.9 Mbps
Up Stream Line Rate	1.2 Mbps	1.2 Mbps	1.2 Mbps
Up Time	788.0 Sec	900.0 Sec	899.8 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2022-02-15T10:06:00Z	2022-02-15T10:21:00Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

[#6]

Yikes, that's one lo...ng line!. As you, say its well withing estimates.

Problem is, with only 1.2Mb upload , I dont see how its going to support a doorbell trying to upload HD video. I'm not surprised that any other devices lose internet access, the doorbell is going to be saturating the upload bandwidth.

[#7]

Thanks it sound about right we are still waiting for fibre☹️

[#8]

Just the bell

[#9]

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@KSW wrote:

Thanks it sound about right we are still waiting for fibre☹️

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@KSW You are already on Fibre To The Cabinet - do you mean Fibre To The Premises?

[#10]

@MisterW aye, not as long as this line though. 

@KSW, fingers crossed FTTP comes soon for you! You can check if there are any plans at https://www.openreach.com/

[#11]

Just a thought - re-reading the OP

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@KSW wrote:

If you are on a PC or wifi phone call and someone rings the doorbell the other connected device cuts off. Any ideas?

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Has it been established whether the 'other device' just struggles to maintain any upstream data, are does it actually drop its WiFi connection to the router?

[#12]

Or can the settings on the bell be changed to send lower resolution images?

[#13]

Not on the ring doorbell I have.
My neighbour had the same issue with a 1Mbit ADSL upload, saturated everything.