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Safeguard not working on iphone

Apollo95
Newbie
Posts: 3
Registered: 2 weeks ago

Safeguard not working on iphone

Hi, 

Safeguard turned on and works fime on my MacBook over wifi but not on my iPhone which is connected via wifi.Any suggestions?

4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 16,129
Thanks: 6,131
Fixes: 442
Registered: ‎30-07-2007

Re: Safeguard not working on iphone

Is your iphone set tu se SecureDNS ?

The Safeguard system operates by assigning a different set of DNS servers to your router. If the iphone is set for secureDNS then it will be overriding the Plusnet supplied ones and so Safeguard will not work.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Apollo95
Newbie
Posts: 3
Registered: 2 weeks ago

Re: Safeguard not working on iphone

Thanks for reply. Set on Automatic.  No option to change any security. Tried on manual, still doesnt work. Deleted exisitng DNS servers.

dvorak
Moderator
Moderator
Posts: 29,713
Thanks: 6,591
Fixes: 1,485
Registered: ‎11-01-2008

Re: Safeguard not working on iphone

Have you got Private Relay switched on?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Apollo95
Newbie
Posts: 3
Registered: 2 weeks ago

Re: Safeguard not working on iphone

No, its off