Static IP after move

[#1]

Hi,

We have moved flat and took the PlusNet broadband contract with us.

The contract includes a static IP.

Yesterday it was the activation day and after some rocky connection experience throughout the day, it now seems stable and at the expected speed.

Some time yesterday morning, however, I could see my static IP as active.

Today I cannot. Today I have a different IP, perhaps dynamic, I do not know.

Anyone experienced the same after moving?

Perhaps the IP cannot be made available in the new flat area?

If it has to be an other IP, I do not mind, as long as it is communicated.

Thanks,

marina

[#2]

Moderators Note

This topic has been moved from Broadband to Everything Else

[#3]

Perhaps the IP cannot be made available in the new flat area?

Location is irrelevant, the static IP is associated with the account.

You need one of the Plusnet help team to advise what has happened

[#4 · Accepted solution]

Hi Marina,

Sorry about this, I've refreshed the broadband component to fix the problem.

If you can turn your router off then on again you'll have your original static IP back. 

Let us know if there are any issues. 

[#5]

Hi Gandalf,

Thank you for fixing this!!!

I have just restarted the router and the static IP is back

Cheers!!

marina

[#6]

Awesome! No worries at all Marina, have a good weekend.