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Unable to access one website

markcaldwell83
Dabbler
Posts: 10
Thanks: 3
Registered: ‎03-10-2024

Re: Unable to access one website

Thanks again Dan.

Yes my primary browser is Chrome but good to have the Firefox option for now

Starlink666
Dabbler
Posts: 17
Thanks: 1
Registered: ‎01-10-2024

Re: Unable to access one website

@markcaldwell83 - I changed everything over to Cloudflare at around 9am Monday morning. At 3pm the BT / Plusnet DNS servers were still not resolving my website. All other DNS servers had propagated and were resolving fine. I think it was around 5pm the BT / Plusnet DNS servers starting working. I know it had been escalated and was being looked into, so I'm not sure if they resolved it or swapping to Cloudflare fixed it. If I was to guess, I'd say someone fixed the issue and swapping to Cloudflare made no difference. I'd already swapped the nameservers (on same host) before without any joy. 

Champnet
Aspiring Hero
Posts: 2,893
Thanks: 1,085
Fixes: 14
Registered: ‎25-07-2007

Re: Unable to access one website

@Starlink666  I'm using Plusnet's DNS servers, your site is not available....

Starlink666
Dabbler
Posts: 17
Thanks: 1
Registered: ‎01-10-2024

Re: Unable to access one website

@Champnet Strange. It's working for me and everyone I asked to test it who couldn't access it before. Which DNS sever are you using exactly? 

Champnet
Aspiring Hero
Posts: 2,893
Thanks: 1,085
Fixes: 14
Registered: ‎25-07-2007

Re: Unable to access one website

@Starlink666   Cache has been flushed

212.159.6.9 & 212.159.13.50

 

 

Starlink666
Dabbler
Posts: 17
Thanks: 1
Registered: ‎01-10-2024

Re: Unable to access one website

@Champnet They are both working fine for me. 

Champnet
Aspiring Hero
Posts: 2,893
Thanks: 1,085
Fixes: 14
Registered: ‎25-07-2007

Re: Unable to access one website

@Starlink666  Strange - Plusnet  & BT ( 62.6.40.178 & 62.6.4.162 ) both fail

Cloudflare, OpenDns & Google are OK. Will have a closer look....

 

Champnet
Aspiring Hero
Posts: 2,893
Thanks: 1,085
Fixes: 14
Registered: ‎25-07-2007

Re: Unable to access one website

@Starlink666

Plusnet safeguard (213.120.234.38 & 231.120.234.42), Zen (212.23.8.1 & 212.23.3.1) also fail

Dyn, Norton & Yandex are OK.

jab1
Legend
Posts: 19,050
Thanks: 6,240
Fixes: 287
Registered: ‎24-02-2012

Re: Unable to access one website

@Champnet Using Zens servers - on Zen, works for me.

John
Champnet
Aspiring Hero
Posts: 2,893
Thanks: 1,085
Fixes: 14
Registered: ‎25-07-2007

Re: Unable to access one website

Thanks @jab1  I’m now on a second device and seeing exactly the same problems, including Zen.
@Starlink666  Illogical, probably best to ignore my posts unless someone else has similar problem….

Dan_the_Van
Hero
Posts: 3,063
Thanks: 1,494
Fixes: 90
Registered: ‎25-06-2007

Re: Unable to access one website

@Champnet 

Unless the ZEN DNS servers are public facing I doubt they will resolve anything, for me using one of the IP addresses you quoted

 

for debian
nslookup www.bbc.co.uk 212.23.3.1
Server:         212.23.3.1
Address:        212.23.3.1#53
** server can't find www.bbc.co.uk: REFUSED
For windows
nslookup www.bbc.co.uk 212.23.3.1
Server:  ns1.zen.co.uk
Address:  212.23.3.1
*** ns1.zen.co.uk can't find www.bbc.co.uk: Query refused

 

For plusnet DNS www.perrydogfield.com resolves; www.pkbstatus.com does not.

 

jab1
Legend
Posts: 19,050
Thanks: 6,240
Fixes: 287
Registered: ‎24-02-2012

Re: Unable to access one website

@Dan_the_Van I don't know which of the Zen servers I'm using at the moment, but both those sites resolve for me,

John
Dan_the_Van
Hero
Posts: 3,063
Thanks: 1,494
Fixes: 90
Registered: ‎25-06-2007

Re: Unable to access one website

@jab1 

Well they would do as you're on a ZEN network; there appears to a problem with "BT group" DNS which prevents pknstatus from being resolved

jab1
Legend
Posts: 19,050
Thanks: 6,240
Fixes: 287
Registered: ‎24-02-2012

Re: Unable to access one website

Fair enough, @Dan_the_Van  - I'll slink away.😉

John
markcaldwell83
Dabbler
Posts: 10
Thanks: 3
Registered: ‎03-10-2024

Re: Unable to access one website

Hey guys, any other suggestions on what I should do, it's great I have a workaround to access https://www.pkbstatus.com/ but still seems strange that it just stopped working out of the blue.

Any advice again would be greatly appreciated