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Unable to access one website

Dan_the_Van
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Re: Unable to access one website

‎11-10-2024 7:57 AM

@markcaldwell83 

It is annoying, after being asked which DNS you're using by a plusnet support member they appear to have ignored this thread.

Maybe a superuser @MisterW or @Townman can escalate the issue to the network team?

 

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Champnet
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Re: Unable to access one website

‎11-10-2024 11:39 AM

@Dan_the_Van wrote:

@Champnet 

Unless the ZEN DNS servers are public facing I doubt they will resolve anything, for me using one of the IP addresses you quoted

This confused me as changing the windows network settings to Zen DNS servers most sites still worked.

File this under "Things I should have known but didn't"

Apparently Windows holds 3 DNS entries. 2 manual & 1 from the DCHP settings, which may be 2.

Therefore in my example by manually changing to Zen DNS, site lookups would fail but moving onto the DHCP entries could be successful.

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Dan_the_Van
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Re: Unable to access one website

‎11-10-2024 12:08 PM

In the first case I would always use "nslookup" as this way you can specify the DNS server to use (local or something else)

File this under "Things I should have known but didn't"

I've filed this under "Things I knew once but have forgot about" Old age thing!

 

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Champnet
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Re: Unable to access one website

‎11-10-2024 12:21 PM

@Dan_the_Van wrote:

I've filed this under "Things I knew once but have forgot about" Old age thing!

 

 I don’t subscribe to that theory…..

Getting back on topic - anyone heard anything that could help @markcaldwell83 ‘s problem ?

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grumble
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Re: Unable to access one website

‎11-10-2024 11:05 PM

nslookup www.pkbstatus.com
Server: cdns01.plus.net
Address: 212.159.6.9

*** cdns01.plus.net can't find www.pkbstatus.com: Non-existent domain

nslookup pkbstatus.com
Server: cdns01.plus.net
Address: 212.159.6.9

Non-authoritative answer:
Name: pkbstatus.com
Addresses: 15.197.142.173
3.33.152.147

 

My broswer finds the website 'unreachable' to www.pkbstatus.com and pkbstatus.com. My browser is using default DNS.

 

telnet pkbstatus.com 80

^c

HTTP/1.1 400 Bad Request
Server: awselb/2.0
Date: Fri, 11 Oct 2024 21:59:09 GMT
Content-Type: text/html
Content-Length: 122
Connection: close

<html>
<head><title>400 Bad Request</title></head>
<body>
<center><h1>400 Bad Request</h1></center>
</body>
</html>


Connection to host lost.

"A 400 Bad Request Error occurs when a request sent to the website server is incorrect or corrupt, and the server receiving the request can't understand it."

 

<shrug - dunno>

"

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MisterW
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Re: Unable to access one website

‎12-10-2024 7:37 AM

Seems to be resolving fine now from both sets of PN DNS servers and the Safeguard ones

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Champnet
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Re: Unable to access one website

‎12-10-2024 10:08 AM

Unfortunately no change here :

C:\Users\xyzzy>nslookup www.pkbstatus.com
Server: UnKnown
Address: 192.168.1.1
*** UnKnown can't find www.pkbstatus.com: Non-existent domain

C:\Users\xyzzy>nslookup www.pkbstatus.com 212.159.6.9
Server: cdns01.plus.net
Address: 212.159.6.9
*** cdns01.plus.net can't find www.pkbstatus.com: Non-existent domain

C:\Users\xyzzy>nslookup www.pkbstatus.com 212.159.6.10
Server: cdns02.plus.net
Address: 212.159.6.10
*** cdns02.plus.net can't find www.pkbstatus.com: Non-existent domain

 

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markcaldwell83
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Re: Unable to access one website

‎14-10-2024 8:47 AM

Thanks all, is there anything I can check at my end or do I need plusnet support to step in?

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MisterW
Superuser
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Re: Unable to access one website

‎14-10-2024 8:58 AM

Unfortunately no change here :

Ah! my bad I'm afraid, I was checking the bare domain pkbstatus.com

@Champnet is correct , www.pkbstatus.com still doesnt resolve using the PN DNS servers

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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markcaldwell83
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Re: Unable to access one website

‎14-10-2024 3:45 PM

Hi all, I have no idea why but it's working on Chrome.

Thank you for all the support, another mystery I guess!

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RealAleMadrid
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Re: Unable to access one website

‎14-10-2024 5:20 PM

@markcaldwell83  Something has been changed, the site works now on windows10 Edge using the Plusnet DNS servers.

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Champnet
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Re: Unable to access one website

‎15-10-2024 7:45 AM - edited ‎15-10-2024 7:49 AM

Looks good…….

Using Edge, DuckDuckGo & Safari.

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